Pre-Services Director - Pre-Arrival Unit
Pardee Hospital
- Chapel Hill, NC
- Permanent
- Full-time
- Pre-Services - “Pre-Service operations may include, but are not limited to pre-registration, insurance verification, patient estimates, price transparency, billing, pre and post claim edits, and denials for hospital and physician services.”
- Human Resources - Selects, trains, evaluates, and counsels management personnel fostering a positive, supportive culture that minimizes employee turnover. Dynamic interpretation and application of rules and regulations relative to revenue cycle functions for designated operational areas. Create and maintain work plans providing timely and relevant feedback to supervisors and subordinate employees. Provides guidance and direction to employees in complex cases. Communicates effectively with internal and external customers and employs methods to promote employee satisfaction.
- Create data - Supported staffing models to effectively balance quality data capture and reduce back-end denials and revenue loss. Strategic Planning: Analyze planned and sentinel events to develop strategies for improvement. Routinely evaluate industry and market forces to provide recommendations for new and/or evolving business development and/or improvement in efficiency and effectiveness of operations.
- Metric Management/Performance Improvement - Develop, monitor, and report metrics. Set goals and objectives. Develop and implement processes and procedures to reach and exceed goals. Operations: Actively participate and collaborate among entities and departments promoting performance improvement and patient satisfaction. Prioritize and communicate initiatives. Maintain subject matter expertise in all information systems necessary to lead, implement, and support business processes. Prepare and report operational data.
- Budget: Preparation and defense of capital and operational budgets. Adherence with approved budget. Monitor and analyze budgetary trends to make necessary adjustments to ensure budget projections are met. Proactive communication of unintended variances with plans for mitigation.
- Education Requirements: Bachelor’s degree in Finance, Business, Hospital Administration, or related field. Licensure/Certification Requirements: No licensure or certification required.
- Professional Experience Requirements: Seven (7) years of experience in the healthcare industry performing duties related to pre-services, including five (5) years of supervisory experience in a pre-services management function.
- Knowledge, Skills, and Abilities Requirements: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise. Excellent verbal and written communication and high level of interpersonal skills.