
Strategic Account Manager - Healthcare
Kellermeyer Bergensons Services
- Oceanside, CA
- Permanent
- Full-time
- Act as senior point of contact with healthcare customers and establishes productive, professional relationships with key personnel in assigned customer accounts.
- Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team.
- Work with and through the company SAM program leadership, field operations, customer service, finance, accounting, and sales teams to deliver service and growth.
- Conduct Quarterly Business Review (QBR) process with each assigned customer.
- Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities, and progress.
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
- Strategic guidance in planning and executing environmental services operations to ensure a consistently high cleanliness and infection control standard.
- Implement and monitors appropriate quality control program to ensure adherence to cleaning standards.
- Develop and implement protocols and procedures for environmental services in accordance with OSHA regulations and industry best practices.
- 5-10 years of experience in the cleaning/janitorial services for medical accounts
- Environmental Services background
- Understanding of compliance and standards in regard to the cleaning of medical/hospital environments
- Familiar with infectious disease protocols, hazardous waste, and CVS guidelines
- Account management and sales experience
- Certified Healthcare Environmental Services Professional (CHESP) is preferred.
- Ability to implement and monitor appropriate quality control program to ensure adherence to cleaning standards.
- Ability to be fully compliant with Joint Commissions standards and other local, state, and federal agencies.
- Experience with SalesForce
- Paid Time Off
- Life Insurance
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match
- Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics