Porter Service - Baltimore International Airport - BWI - Part-Time (evenings)

Smarte Carte

  • Baltimore, MD
  • $17.00 per hour
  • Permanent
  • Part-time
  • 2 months ago
Description :Porter Service - BWI Baltimore International Airport - Part Time (evenings)$16 - $17 / hourIn addition, this position is eligible for $5 a month paid for monthly cellular phone allowance.Work Hours: 2:00PM – 10:00PM. 3/4 Days / Week. Weekends and holidays may be requiredBENEFITS for Part-Time HiresSmarte Carte Inc. offers for part-time employees Company Paid Sick Time, Matching 401k, Overtime and Holiday OvertimeCOMPANY BACKGROUNDSmarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.BASIC JOB FUNCTIONEnsure daily operational performance goals are met by providing direct / tactical the labor force in the passenger terminal areas through service, maintenance, collections and communication to improve productivity and the customer experience.KEY RESPONSIBILITIES
  • Responsible for transporting arriving and departing passenger baggage on a baggage cart at the request and consent of passenger.
  • Porter services must be performed when solicited or requested by passenger.
  • Porter services are performed from the beginning or initial contact wit the passenger until the passenger advises services are no longer required.
  • Responsible for escorting passenger during Porter services for baggage.
  • Under no circumstance are Porter services to be performed without owner of baggage present.
  • Understanding of how to read airline and flight information including but not limited to flight information display system (FIDS), airline tickets and itineraries
  • Other duties as assigned
SKILLS
  • Motivating, developing and coordinating with other employees.
  • Managing one’s own time.
  • Technologically adept and receptive to learn computer-based reporting tools.
  • Maintains an enthusiastic and positive ‘Can Do’ attitude that fosters teamwork and unity.
  • Ability to stay poised and professional in high pressure situations.
  • Capable of focusing on the ‘Big Picture’ rather than immediate short-term effects.
  • Ability to apply the appropriate level of workplace flexibility.
  • Receptive to criticism and feedback from your team to improve the operation.
  • High degree of integrity and self-discipline.
  • Capable of teaching others to perform specific tasks, selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Monitoring/assessing performance of yourself, to make improvements or take corrective action.
  • Strong interpersonal and communication skills.
  • Running, maneuvering, navigating the cared used to help passengers
EXPERIENCE
  • Proven customer service skills: previous porter experience preferred.
  • Cash control experience preferred.
  • General knowledge of vended service products preferred.
QUALIFICATIONS
  • Computer and Smart Phone proficient.
  • Meet airport badging requirements.
  • Must be fluent in English both speech and writing skills.
  • Bi or Multilingual preferred
EDUCATION:
  • High School Diploma or equivalent required
CERTIFICATIONS/LICENSES
  • Ability to get an airport badge is required
PHYSICIAL REQUIREMENTS
  • Lift up to 40 lbs
  • Push/Pull up to 75 lbs
  • Walk and stand for duration of shift
Skills : Prioritizing: Required Intermediate
Cleaning: Required Intermediate
Flexibility: Required Intermediate
Time Management: Required Intermediate
Customer Service: Required Advanced
Computer: Required Some Knowledge
Communication: Required AdvancedBehaviors : Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interestMotivation : Self-Starter: Inspired to perform without outside helpEducation : High SchoolExperience : 0 years: Previous Porter experience
0 years: General knowledge of vended service products
0 years: Cash control experience preferredLicences & certifications Airport Badge

Smarte Carte