Network Analyst - Voice Systems
Edward Jones
- Arizona Saint Louis, MO
- Permanent
- Full-time
- Resolve complex problems of voice services and applications.
- Deliver quality and timely results while managing competing priorities.
- Improve overall service and efficiencies of the support processes year to year.
- Work closely with associates and third-party vendors to troubleshoot and resolve problems.
- Follow standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions.
- 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
- 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
- Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.
- 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
- For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
- 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
- Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.
- Bachelor's degree and/or relevant work experience
- 3+ years of Systems or Network Engineering experience including :
- Strong interpersonal and leadership skills, and strong communication skills
- Experience in any/all the following :
- Avaya Aura components and architecture,
- Unified Communications,
- SIP, RTP, SIP-TLS, and SRTP
- Verint Call Recording, Verint Quality Monitoring and Workforce Management
- Large scale IP voice networks
- Windows and Linux