Data Strategy & Operations Sr. Manager

Proofpoint

  • Washington
  • Permanent
  • Full-time
  • 6 days ago
About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.Corporate OverviewIn today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:
  • Build and enhance our proven security platform
  • Blend innovation and speed in a constantly evolving cloud environment
  • Analyze new threats and offer deep insight through data-driven intel
  • Collaborate with customers to help solve their toughest security challenges
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.The RoleWe are looking for a highly strategic thinker with strong technical acumen and a passion for big data, inter-connected systems, and automation. The Data Strategy & Operations Senior Manager will play a critical role in shaping the Customer Success data strategy and fueling our transformation toward an automated, scalable motion. This role will partner across Customer Success, Product, Engineering and Enterprise Applications to operationalize the customer data and product telemetry pipeline that will power strategic initiatives such as Customer 360, Digital CS campaigns, Product Health Diagnostics, AI-driven insights, Power BI dashboards, as well as the churn prediction models. This individual will act as the subject matter expert on all things data within Customer Success, leading the strategy and execution across the data lifecycle - requirements, ingestion, transformation, and activation into business workflows. This is a business role first - technical knowledge is a plus (e.g., AWS, SQL, Python) is preferred, but emphasis is on driving the data strategy and ensuring that cross-functional teams deliver the data and logic to power Customer Success at scale.This is a senior-level individual contributor role reporting to the Senior Director, Strategy & Operations, Customer Office.Your ResponsibilitiesData Strategy & Insights
  • Define and evolve the comprehensive data strategy that powers Customer Success automation and scale.
  • Create a data maturity model and roadmap by initiative and product area.
  • Connect account-level and product-level data points to drive insights for our customer-facing teams, power digital campaigns and trigger automated risk playbooks.
  • Act as the CS subject matter expert for customer data and telemetry, advising leadership on opportunities to leverage data for scale.
Program Leadership & Business Alignment
  • Program manage the cross-functional data pipeline program, ensuring business requirements are captured, prioritized, and delivered.
  • Partner with CS subject matter experts to define data requirements and business logic for initiatives like Customer 360, Digital CS, and Product Health Diagnostics.
  • Drive alignment across Product, Engineering, and BI teams to ensure CS needs are prioritized and built into the roadmap.
  • Oversee multiple concurrent workstreams across initiatives and product areas, ensuring milestones are delivered on time.
Execution & Partnership
  • Work with Engineering and BI to ensure customer telemetry data is ingested, transformed, and activated in the data warehouse, Power BI dashboards, and CRM/CS system (Salesforce, Totango).
  • Ensure that outputs meet the needs of downstream initiatives (e.g., campaigns, early warning signals, success plays).
  • Partner with technical resources to provide guidance on advanced SQL/Python work and ensure solutions align with CS objectives.
What you bring to the team
  • Bachelor’s degree in Business, Data Analytics, or related field; MBA preferred.
  • 10+ years of experience in data strategy, business operations, or data program management roles.
  • 7+ years of experience within SaaS, with exposure to Customer Success, Product, or Services Operations.
  • Strong understanding of customer telemetry data, data pipelines, and business intelligence use cases.
  • Proven track record in program management, leading multi-stakeholder initiatives from design through delivery.
  • Familiarity with SQL and Python preferred; ability to partner effectively with technical experts to deliver outcomes.
  • Experience with BI platforms (Power BI, Tableau) and CRM/CS tools (Salesforce, Gainsight, Totango).
  • Ability to thrive in a high-growth, fast-paced, dynamic environment.
  • Strong communication and executive presentation skills, with the ability to translate complex data topics into clear business insights.
Why ProofpointProtecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.#LI-JR1Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
  • Competitive compensation
  • Comprehensive benefits
  • Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
  • Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities
Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can’t wait to hear from you!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area: Base Pay Range: 161,625.00 - 237,050.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 132,225.00 - 193,930.00 USDAll other cities and states excluding those listed above: Base Pay Range: 120,525.00 - 176,770.00 USD

Proofpoint