The Guest Service Agent at Holiday Inn Boston Cambridge Area is a crucial role that involves providing exceptional customer service to all hotel guests and ensuring their stay is comfortable and pleasant.Responsibilities:
Welcome and check-in guests, provide information about hotel services and amenities
Handle guest inquiries and resolve any issues promptly
Process guest payments, maintain accurate records
Coordinate with other hotel departments to ensure guest satisfaction
Assist with concierge services, such as booking reservations and arranging transportation
Requirements:
Prior experience in customer service or hospitality industry preferred
Excellent communication and interpersonal skills
Proficiency in using computer systems and hotel booking software
Ability to work flexible hours, including nights and weekends
High school diploma or equivalent
Available to work holidays and weekends
Benefits:
$19.00 per hour paid bi-weekly
Medical, Dental, & Vision Insurance
Personal and vacation pay
401(k)
Employee discounts on hotel stays
Free parking
About the Company:Holiday Inn Boston Cambridge Area is a reputable hotel located in Somerville, MA, known for its exceptional service and comfortable accommodations. Join our team and be part of a welcoming and professional environment dedicated to providing guests with a memorable experience.
