Las Vegas, NevadaThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:Join our vibrant team at MGM Grand as a Ticket Office Representative and play a key role in creating unforgettable guest experiences! You’ll be responsible for delivering exceptional guest service, exceeding expectations in every interaction, and handling cash transactions with accuracy.Additional responsibilities include assisting with guest inquiries, verifying tickets for entry, and providing service recovery when needed.At MGM Grand’s showroom, you’ll be part of a dynamic, high-energy environment where world-class entertainment takes center stage. Every day brings new opportunities to make a positive impact. Bring your enthusiasm and be part of the excitement at MGM Grand!THE STARTING RATE: $16.00 / Per HourTHE DAY-TO-DAY:
Sell, upsell, and cross-sell tickets for shows, events, exhibits, and attractions across all properties
Process orders and will-call while providing prompt, courteous service
Accurately handle and balance a cash drawer, processing ticket sales with various payment types
Answer guest questions and provide detailed information about property facilities, services, and event details
Verify tickets before entry into events and exhibits
Answer multi-line telephones using proper etiquette
THE IDEAL CANDIDATE:
Must be 18 years of age or older
Must be able to work various shifts, including weekends and all holidays – Box Office Operations range from 10:00 Am – 10:30 PM daily
Six (6) months of Box Office, Theater and/or Ticketing experience preferred
Previous guest-facing customer service and cash handling experience preferred
THE PERKS & BENEFITS:
Free meals in our MGM Grand employee dining room
Free parking on and off-shift at all MGM Resorts properties
Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:Are you ready to JOIN THE SHOW? Apply today!
