Scheduling & Registration Specialist - Behavioral Health

• Supports the organization's mission and goals, quality standards, and patient-centered medical home philosophy. Embraces KANA's culture of serving the whole person through our provision of services.
• Incorporates KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
• Upholds KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
• Maintains collaborative, team relationships with peers and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment.
• Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing. Addresses concerns in appropriate manner and according to policy.
• Ensures that all demographic and insurance information is communicated and properly enters into the electronic health record to provide prompt and accurate billing.
• Collects and records patient identification into the electronic health record including driver's license, social security card, CIB, etc.
• Responsible for coordination of benefits when more than one insurance carrier is presented.
• Appropriately distributes registration paperwork to patients and records in the electronic health record according to departmental procedures.
• Receives point-of-service payments at check-in before services are rendered.

• Understands and provides explanation of sliding fee application. Refers all patients without insurance coverage or questions to an Alternate Resource Specialist for resolution.
• Provides primary scheduling and registration services including receiving and directing incoming calls and provides assistance /information to callers. Provides helpful assistance in anticipating and responding to the needs of our customers (i.e., escorting, directing, and answering questions). Takes messages that are clear and concise. Demonstrates exceptional phone etiquette.
• Receives and prioritizes calls, faxes, and requests from patients. Routes information to the appropriate recipient in a timely manner.
• Provides release of information and explain the release process to patients requesting records. SRS will then accept completed ROI's, ensure they are completed properly and forward to the HIM department.
• Schedules appointments for patients who present in person or call the clinic. Tracks and enters recurring scheduling.
• Behavioral Health referral management including scheduling referred clients.
• Facilitating telehealth visits for clients/patients in clinic telehealth rooms including preparing the room for the next occupant with disinfecting per protocol.
• Participates in relevant Behavioral Health training upon request; attend monthly Behavioral Health all-staff meetings.

Kodiak Area Native Association