Are you a night owl with a passion for hospitality and leadership? Join our team at the Beauport Hotel Gloucester as a Night Audit Supervisor, where you'll play a key role in ensuring smooth overnight operations and exceptional guest experiences.What You'll Do:
Provide outstanding guest service, including check-ins/outs, take reservations (in-person and over the phone), complete wakeup calls, handle cash and process credit cards.
Communicate with other departments effectively to assist guests during overnight hours.
Act as a trusted point of contact for any overnight issues or emergencies, helping ensure the safety and security of our guests.
Coordinate with Security department to manage emergency situations.
Assist Housekeeping as needed with common areas to ensure the lobby area is tidy.
Oversee nightly financial audit, reconcile daily records and verify transactions with accuracy and integrity.
Print reports, summarize and input data into the Accounting System. Assist the Accounting department with scanning invoices and other documents.
Balance daily postings and revenue into the property management system.
Complete Front Desk Daily Report
Record messages for the next shift and management, including guest related issues and employee call outs.
Communicate with Revenue Manager about no-shows.
Monitor Front Office and Night Audit Outlook inboxes, complete third-party reservations, respond to inquiries, and forward emails to correct departments.
Ensure cash handling procedures are followed correctly and report cash breaks to Accounting.
Lead, train, and support Night Audit team members to ensure a high performing work environment aligned with Beauport Hotel's standards.
What We're Looking For:
A detail-oriented and dependable professional with strong communication and leadership skills.
Experience in supervisory level Night Audit and Front Desk Operations.
A committment to excellence.
Ability to work overnight shifts and manage multiple responsibilities with confidence.
Why You'll Love Working For Us:
Supportive team environment.
Opportunities for professional development and advancement.
Competitive pay and benefits.
A chance to make a meaningful impact in a beautiful waterfront setting.
If you're ready to bring your skills and personality to a team that values excellence and hospitality, we'd love to hear from you!Experience and SkillsEXPERIENCE:
Must have at least two (2) or more years experience in a hotel, with one (1) or more years of supervisory experience in Night Audit and Front Desk Operations. Previous experience in a boutique hotel preferred.
QUALIFICATIONS:
Must have experience in Microsoft Office and industry relevant Hotel Property Management Systems such as Room Master.
Must have experience working with a Point-of-Sale system such as Toast.
Must demonstrate ability to work with maximum efficiency, accuracy, and attention to detail.
Must have the ability to effectively lead and support a team.
Must be able to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
Must be self-directed, motivated, and demonstrate exceptional leadership, customer service, and interpersonal skills.
ADDITIONAL QUALIFICATIONS:
Ability to communicate effectively in the English language, both verbally and in writing.
Fluency in Spanish and/or Portuguese is a plus.
Ability to work a flexible schedule, including weekends and holidays.
ESSENTIAL FUNCTIONS:
Perform Guest Service requests on the overnight shift.
Balance daily postings and revenue in system.
Timely and accurate preparation and distribution of daily reports to Managers.
Completion of Night Audit.
Greet and welcome all guests in a professional and hospitable manner.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Lead by example, build lasting impressions and guest loyalty.
REQUIREMENTS
Ability to work third shift (10PM-6AM)
Requires a working knowledge of Front Office and Night Audit operations
Demonstrated ability to work with maximum efficiency, accuracy and attention to detail
Ability to effectively lead and work cohesively as part of a team.
Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
Ability to stand for 8 hours' length of time
Ability to lift 30 lbs.
WORKING ENVIRONMENT
Hotel property with 94 Guest Rooms
Work will primarily take place in front of house hotel areas, public spaces incl. lobby, and front desk areas.
Group and solo work.
The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.
