Dispensary Store Supervisor

• Oversee shift operations and supervise team members.
• Ensure store compliance with company policies and procedures.
• Ensure the store remains compliant with security, inventory, and local and state regulations.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Provide education for employees about different cannabis strains, edibles, concentrates, and consumption mechanisms.
• Identify current marketing trends and advertisements to determine the effectiveness of different sales, styles and strategies and apprise leadership.
• Ensure high levels of customers satisfaction through excellent service and professionalism.
• Develop process flows for customer/patient experience, customer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the customer experience and ensuring customer retention.
• Provide safety and satisfaction to employees and customers/patients; as well as finding resolutions for issues that arise from product availability, pricing, complaints, grievances, etc.
• Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer/patient following through clear and positive communication.
• Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership.
• Meet sales goals by training, motivating, mentoring, and providing feedback to sales associates.
• Audit inventory levels weekly and report needed products to operations according to ordering SOP.
• Check products in POS and METRC, and verify all tiers and pricing are correct in POS.
• Regularly performing METRC and POS audits and verify data for accuracy.
• Maintain product expiration logs and create ways to sell products prior to expiration date.
• Waste expired product(s) as needed on a monthly basis in accordance with ABCA standards.

• Foster a culture of professionalism, guiding teams to achieve optimal results.
• Understand and own every aspect of the company's sales performance; set targets, drive execution, and hold the team accountable for both individual and team results.
• Collaborate effectively with the Human Resources Department and appropriate partners to implement and manage the company's policies and procedures.
• Retain and develop top performers by understanding individual's motivations and providing actionable feedback.
• Addresses low performance quickly, compassionately, and in alignment with company policies.

• For legal reasons, all employees need to be at least 21 years of age.
• You will be asked to pass a Federal and State criminal history background check.
• We ask that you have a Associate's degree in Business Administration, Sales Management, or Communications (Bachelor's Degree Preferred).
• We ask that you have a minimum of three (3) years of experience that demonstrates growth and/or advancement in complexity, difficulty, or level of responsibility.
• We ask that you have a minimum of three (3) years of managerial experience.
• We ask that you have a minimum of five (5) years of retail experience, with two (2) years of cannabis experience preferred.
• We ask that you have a minimum of two (2) years of METRC experience.
• We ask that you have excellent leadership skills, with steadfast resolve, personal integrity, and business acumen.

• A passion for the cannabis culture.
• Comprehensive knowledge of industry and industry-related trends and forecasts.
• Strong attention to detail.
• Excel at strategic thinking.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Excellent customer service.
• Creative quick thinking to serve as a problem solver with a positive outlook.
• Ability to effectively manage, lead and supervise a multidisciplinary team.
• Ability to foster collaboration, be a team player, though also independent and self-motivated.
• Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
• Solid grasp of data analysis and performance metrics.
• Flexibility understanding priorities may shift due to sales strategies.
• Performance driven to exceed sales goals.
• Ability to work at a fast pace in a high production environment!
• Comply with all HR policies including confidentiality and non-disclosure.
• Maintain open communication with the management team and other co-workers.
• Strong work ethic, integrity, and desire to be accountable, transparent and proactive.

• On-site 5 days a week.

• While performing the duties of this position, you will be regularly asked to talk or hear.
• You will frequently use your hands or fingers to handle or feel objects, tools, or controls.
• Occasionally, you will need to stand/walk/sit, and reach with hands and arms.
• You will be asked to occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.

• Health Insurance: Medical, Dental & Vision
• Employee Assistance Plan
• Short-Term Disability
• Life Insurance AD&D
• 401K
• DCM Product/Merch Discounts
• Paid Time Off
• Competitive pay
• Industry Discounts

DCM Inc