🌟 Now Hiring: Call Center / Customer Service Representatives - Cary, NCAbout the OpportunityAdecco Healthcare & Life Sciences is partnering with a national pharmaceutical leader to hire Call Center / Customer Service Representatives in Cary, NC! If you're passionate about patient care, enjoy problem-solving, and thrive in a fast-paced healthcare environment, this is your chance to make an impact.📍 Location: Cary, NC🕒 Schedule: Monday - Friday, 11:30 AM - 8:00 PM💲 Pay Rate: $18 - $20.40/hour (based on experience, education, and location)What You'll Do✔ Handle inbound and outbound calls to schedule medication deliveries and payments.✔ Ensure patient profiles are accurate for timely and successful prescription distribution.✔ Answer questions about refills, prescription status, and insurance verification.✔ Process medical claims and update patient progress notes.✔ Address patient concerns with empathy and escalate to clinical teams (pharmacists/nurses) when needed.✔ Identify and report adverse events (AEs) and product complaints (PCs) to protect patient safety.✔ Provide top-tier customer service while ensuring HIPAA complianceWhat We're Looking For🎓 High School Diploma or equivalent required📞 1+ year call center experience (healthcare preferred)💡 Knowledge of medical terminology a plus🌟 Strong communication, attention to detail, and customer-first mindset📢 Apply today to join a mission-driven healthcare team in Cary, NC!Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteriaPay Details: $20.40 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
