Experience Designer Lead Sr

PNC Financial Services

  • Pittsburgh, PA
  • Permanent
  • Full-time
  • 14 days ago
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Experience Designer Lead Senior within PNC's Digital organization, you will be based within PNC’s footprint.This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.PNC is seeking an Experience Design Sr. Lead to shape the future of our native mobile experiences across iOS and Android. This role goes beyond execution and integration, contributing to experience strategy, influencing priorities, and representing design in cross-functional initiatives. You’ll help guide vision while still delivering hands-on design work, ensuring mobile design excellence at scale.Key Responsibilities:Strategic Influence
  • Contribute to defining the mobile experience strategy, translating business goals into design opportunities.
  • Represent design perspective in leadership-level discussions, influencing priorities and trade-offs.
  • Champion mobile design best practices and advocate for customer-centered outcomes in enterprise-level initiatives.
Systems & Journeys
  • Shape cross-feature consistency and ensure journeys feel seamless and connected.
  • Partner with leadership to guide the evolution of the mobile design system as an enterprise asset.
Mentorship & Thought Leadership
  • Mentor and coach designers across levels; help build a strong culture of critique, craft, and continuous learning.
  • Contribute thought leadership on mobile design trends, accessibility, and innovation to raise the overall bar.
Execution Excellence
  • Deliver high-quality mobile flows, wireframes, and prototypes that set the standard for usability and accessibility.
  • Collaborate with research and data teams to measure impact and iterate on experiences at scale.
Qualifications:
  • 7+ years in mobile UX/UI design with proven leadership-level impact.
  • Demonstrated ability to influence strategy, represent design in leadership forums, and guide enterprise-scale initiatives.
  • Mastery of mobile design tools and platform-specific guidelines.
  • Skilled mentor with experience raising the quality of a design organization.
Job Description
  • Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
  • Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs.
  • Drives and establishes the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
  • Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
  • Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
  • Coaches and mentors junior staff; Assists management team in training new staff.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred Skills Agile Web Development, Business Requirements Documentation (BRD), Digital User Experience, IT Architecture, JavaScript, WireframingCompetencies Business Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface DesignWork Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Education BachelorsCertifications No Required Certification(s)Licenses No Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit .Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California ResidentsRefer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

PNC Financial Services