Asylum Service Navigators
International Rescue Committee
- Spokane, WA
- $22.00-24.00 per hour
- Contract
- Full-time
the complex U.S. asylum system and access essential services. This position requires a compassionate and culturally
sensitive individual who can build rapport with clients and effectively assess their needs. The Asylum Services Navigator
will be responsible for conducting intakes, providing information and resource navigation, and facilitating referrals to
appropriate services.Major Responsibilities:
- Client Intake and Eligibility Determination:
their background, legal status, and needs.
o Determine eligibility for program services based on established criteria and guidelines.
o Explain program services, client rights and responsibilities, and obtain consent for reviewing
immigration documentation.
o Participate in monthly outreach and Intake pop-up events to facilitate access to the program for
eligible communities across Washington State
- Information and Resource Navigation:
resources, and relevant legal rights.
o Assist clients in navigating complex systems and accessing essential services such as housing,
healthcare, legal aid, and public benefits.
o Develop individualized service plans and facilitate referrals to appropriate service providers.
- Emergency Triage and Assessment:
shelter concerns.
o Conduct comprehensive needs assessments to identify ongoing needs and develop appropriate
referral plans.
o Collaborate with the Asylum Services Coordinator to ensure timely and appropriate support for clients
experiencing crisis situations.
- Data Collection and Reporting:
service plans, and referrals.
o Utilize the electronic database and newcomer management system to track client interactions and
outcomes.
o Contribute to program reports and evaluations by providing timely and accurate data.
- Other related duties as assigned based on program needs
Position Reports to: Asylum Services Intake Coordinator
Indirect Reporting:
Other Internal and/or external contacts:
Internal: Senior Asylum Services Manager, Referral Pathways Coordinator, Partnership Coordinator, Asylum
Services Navigator, Data Specialist, Technical Coordinator, Finance Team, Operations Team.
External: migrant and refugee communities, other asylum service agencies in WA.Job Requirements:
Qualifications
- Relevant degree or equivalent experience. Lived experience as an asylee, refugee, or immigrant is preferred
- 1-2 years of experience in case management, social services, or a related role working directly with asylum
- Lived experience as an asylee, refugee, or immigrant is preferred
- Ability to document client interactions and services provided and maintain updated and accurate
- Fluency in English and Spanish
- Advanced technological proficiency. Demonstrated ability to quickly master new systems and client/program
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients from
- Strong cultural competency and understanding of the unique challenges faced by asylum seekers.
- Experience with data entry, collection, and virtual case management preferred.
- Knowledge of the U.S. asylum system, relevant legal resources, and available services for asylum seekers.
- Effective time management skills and ability to focus and work productively in a fast-paced environment
- Demonstrated ability to work as a team member in a multi-cultural environment
- Valid driver's license and insurance
- Must live in Washington State and be available to travel for work
- Standard, professional office environment; office and field work, some remote work based on project capacity
- Will require occasional weekend and /or evening work