Intake Coordinator

• Receives Initial Order from referring provider and enters new patient demographics, insurance information, and scans in necessary paperwork into the patient’s medical record in a timely manner
• Communicates confirmation of receipt of the Order to the referral source and follows up with them for any missing documentation needed for prior authorizations and clinical guidelines.
• Contacts patients to advise them we received their order and gathers any missing demographic information.
• Notifies Intake Director of obstacles obtaining necessary documentation from referring provider offices.
• Gives high priority to patient satisfaction, helps schedule their infusion appointment, welcomes them when they arrive and anticipates their needs. Collect copays and necessary paperwork from the patients.
• Responsible for initiating and tracking new referral checklist for completion
• Communicates with the Finance team to enroll patients in the Co-pay assistance program as well as pricing sheets for patients out of pocket costs.
• Demonstrates ability to communicate effectively and express ideas clearly in a warm and helpful manner
• Takes initiative to present ideas and suggestions to management; follows appropriate organizational lines in resolving questions, concerns, and ideas
• Promotes Sage Infusion services by providing quality, comprehensive services to all patients through a team-based approach
• Responds promptly and courteously to all patient inquiries or problems
• Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self; takes pride in his/her work and completes work on schedule
• Demonstrates reliability and follow-through on all assigned tasks to ensure work meets quality standards.
• Demonstrates the ability to work in a team-based environment
• Manage and order inventory for the office such as office supplies and medical supplies
• Performs other duties as assigned

• Preferred: Associates degree
• Minimum of 2 years of experience in healthcare
• Knowledge of insurance verification, benefits, and prior authorization for the procedure
• Strong verbal and written communication skills
• Ability to prioritize and meet deadlines
• Basic computer proficiency and knowledge of Microsoft Office applications
• Bilingual Spanish preferred

Sage Infusion