OverviewBaylor Scott & White Institute for RehabilitationRichardson (Collins), TXPatient Service Specialist (PSS)Hours: vary between Monday - Friday 7am - 7pmFull TimeCompensation depends upon candidate’s years of experience and internal equity.This is an entry-level position.Starting salary: $18 - $25 per hour based off experienceBenefits of becoming a Patient Service Specialist with us:We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
Health, Dental, and Vision insurance; Life insurance; Prescription coverage
Paid Time Off (PTO) and Extended Illness Days (EID)
A 401(k) retirement plan with company match
Short and Long Term Disability
Personal and Family Medical Leave
PSS Ladder Program
*Eligibility and effective dates varyResponsibilitiesLooking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.
Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collects towards patient responsibility at each visit.
Scan and maintain medical documents.
Reconciles and posts charges daily and other reporting to ensure clean claim processing.
Responds to all request for information from patients, other department and physicians.
Maintains office, orders supplies and manages mail.
Willingness to adjust schedule to center needs.
Travels Attends all mandatory meetings and in-service education programs.
Travels to non-home location center or other site for coverage when necessary.
Qualifications
HS diploma or GED is required
Preferred Experience
Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration
Additional DataEqual Opportunity Employer including Disabled/Veterans
