Benefit Specialist Full Training
Globe Life AIL - McQuade Organization
- Boise, ID Indiana
- Permanent
- Full-time
- Assist current clients via phone and online platforms with account inquiries and product guidance.
- Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility.
- Support clients through benefits enrollment, changes, and troubleshooting.
- Keep documentation and support resources up-to-date for both internal teams and clients.
- Help identify client needs and offer appropriate product solutions.
- Collaborate with internal teams to resolve issues and improve service delivery.
- Stay informed on industry trends, company updates, and benefit regulations.
- Strong communication and active listening skills.
- A customer-first attitude and genuine desire to help others.
- Self-motivated with the ability to work independently and in a team setting.
- Detail-oriented and able to manage multiple priorities effectively.
- Basic computer skills, including comfort with tools like Zoom and CRM platforms.
- Flexible, coachable, and eager to learn and grow.
- High school diploma or equivalent (college degree a plus).
- Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you!
- Comprehensive on-the-job training and mentorship.
- A supportive, inclusive work culture.
- Clear pathways for career advancement.
- The opportunity to make a positive impact every day.