Team Lead – Customer Service & Sales
- Naperville, IL
- Permanent
- Full-time
- Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care.
- Consult on Customer Success: Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions.
- Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings.
- Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction.
- Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service.
- Flexible Work Arrangements: Enjoy a flexible schedule with options for remote work or in-office collaboration with our Illinois team—empowering you to achieve a healthy work-life balance.
- Competitive, Performance-Based Compensation: Benefit from performance-based pay, enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care. Plus, enjoy the perks of a unionized position with potential stock options.
- World-Class Training & Mentorship: Gain access to ongoing, high-quality training led by experienced mentors. We provide all the tools you need to succeed from day one.
- Career Growth & Advancement: Begin your journey as an agent and customer service representative, mastering the essentials of life insurance sales and customer success. As you excel, you’ll have the opportunity to transition into management and leadership roles.
- Supportive Environment: Join a team that values your contributions and is dedicated to both your professional and personal success.
- Experience: 1-2 years of proven experience in supporting client success, preferably in a customer service setting.
- Communication Skills: Excellent written and verbal communication abilities.
- Problem Solver: A positive, proactive attitude with the capacity to address and resolve customer issues effectively.
- Customer-Centric: A passion for delivering exceptional service and delighting customers at every interaction.
- Organized: Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment.