Sr Manager, Operations

• Responsible for managing the day to day operations of a defined area within a Section of The Emory Clinic.
• Plans and coordinates the activities of staff within the section to meet operational standards of the organization.
• Manages section resources in line with budget.
• Ensures compliance with policies, procedures and regulatory guidelines.
• Handles operational issues as they arise and works with Section leadership to resolve problems as needed.
• Accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions.
• Evaluates the daily operations to ensurethe Section is providing quality patient care and maximizing patient flow.
• Supports the achievement of Section performance targets and financial goals.
• Equipment and Supplies: Develops procedures for purchasing medical and office supplies and capital equipment necessary for the practice.
• Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.
• Establishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioning.
• Purchases, receives and authorizes for payment all equipment and supplies necessary for the efficient running of the section.
• Meets with vendors, evaluates their products, and directs the purchase of all capital equipment for the unit.
• Assures that all equipment repairs and maintenance are made in a timely manner.
• Financial/Budgeting: Collaborates with Finance to incorporate financial management responsibilities into the roles of the clinic operations staff including budgeting, inventory monitoring and control, and purchasing.
• Works with Patient Financial Serces to manage operations related to billing, reimbursement opportunities, revenue cycle management, payment variances, etc.
• Responsible for profitability and managing within the budget established.
• Responsible for sustaining and contributing to the growth of assigned Section.
• Responsible for materials management for assigned Section.
• Assures accuracy of payroll records.
• Management/Supervision: Manages day to day clinic operations for assigned Section, including medical records, scheduling, and registration functions.
• Implements, monitors and helps develop policies and procedures to ensure compliance with regulations applicable to management the section.
• Supervises staff and manages employee performance.
• Provides on-going performance feedback, addresses problems and takes corrective or disciplinary action as needed, orients and trains employees, verifies and documents competency and identifies and suggests ways to develop skills.
• Monitors workflow.
• Meets with other staff members to discuss progress and to develop future courses of action.
• Performs periodic audits, surveys, and organizational assessments.
• Resolves operations issues and implements activities that will enhance operation efficiency.
• Establishes and enforces safety policies and procedures, OSHA regulations, and employee health surveillance program.
• Analyzes and acts on reports generated by the business office and makes changes in management practice as necessary.
• Monitors all internal systems and makes changes in controls as necessary.
• Collaborates with Quality Management to facilitate development, implementation, and monitoring of continuous quality improvement initiatives.
• Develops marketing plans, satisfaction surveys and staffing plans.
• Oversees Satellite location staffing; reconciles charge slips including the return of charge slips from satellites.
• Patient Care and Advocacy: Evaluates daily operations to ensure the Section is providing quality patient care.
• Communicates with patients, their families and/or physician as requested or needed.
• Implements initiatives to improve patient satisfaction.
• Collaborates with administrative, business, and clinical staff to improve the system by which physicians' orders for patient therapies, treatments, procedures, and referrals to specialists are appropriately implemented and documented.
• Collaborates with Physician and nursing staff to develop and implement a telephone triage system to ensure appropriate patient contact and treatment and consistency of practice.
• Assists in liaison capacity with physicians, nurses and other personnel in accomplishing proper and efficient performance of patient evaluation and diagnosis.
• Professional Development: Works with manager to formulate plan for professional development.
• Attends educational in-services as appropriate.
• Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
• Reporting/Data Management: Accountable for collecting, organizing and analyzing data in addition to generating and providing accurate and complete reports for management and/or regulatory agencies.
• Develops and prepares operational and statistical reports for management and regulatory agencies.
• Collaborates with appropriate staff to assess information system needs and to facilitate the development of an electronic medical record.
• Institutes clinical staff training in use of available information systems.
• Integrates TEC and EHC information system projects to facilitate the provision of patient care, efficient use of clinical resources, and compliance with managed care contractual obligations.
• Tracks operational metrics to support fact-based decision making and Process Improvement activities.
• Staff Resource: Coordinates, participates and assists with in-service education in section.
• Institutes staff training and education programs to promote professional development, ensure consistency in nursing practice, and compliance with JCAHO, safety, and infection control policies.
• Serves on and participates in relevant clinic-wide standing and special project committees.
• Collaborates with other clinical departments to improve clinical operations and communications within The Emory Clinic.
• Schedules and attend meetings as needed.

• Masters degree preferred.
• 3 years healthcare related experience required, preferably in an ambulatory setting.
• Minimum requirement of 2 years supervisory/manager experience.
• Other equivalent combination of relevant education and/or experience may be considered.

Emory Healthcare