Project Manager (Telephone Data Collection)
SSRS
- Glen Mills, PA
- Permanent
- Full-time
- Coordinate and execute projects within the defined timelines and budget.
- Monitor project progress, identify potential issues, and implement solutions.
- Lead and coach a team of remote phone interviewers to meet performance metrics and goals.
- Conduct regular performance reviews and implement improvement plans when applicable.
- Participate in interviewing new team members as needed.
- Communicate project updates and performance metrics to stakeholders.
- Address stakeholder concerns and work towards building strong relationships.
- Monitor quality assurance to ensure service excellence.
- Analyze call data and system performance and address any issues.
- Ensure compliance with industry standards and regulations.
- Identify opportunities for process improvements and implement solutions.
- Analyze call data to identify trends and/or opportunities for improvement.
- Present findings to senior management and recommend strategic changes.
- Provide support to interviewers for telephone system-related issues.
- Collaborate with IT to address technical issues, upgrades, and integrations.
- Deliver training programs for staff as needed.
- Other duties as assigned.
- Undergraduate degree in a related field or equivalent combination of education and work experience.
- Past work experience in a call center leadership role, highly preferred.
- Ability to solve problems/apply critical thinking. Never settle for status quo.
- Desire to make an impact and grow in an exciting, fast-paced environment with renowned industry professionals.
- Proven organizational skills and ability to handle multiple projects while preserving attention to details.
- Proficiency in Microsoft products, particularly Excel.
- Professional attitude and strong interpersonal skills.
- Excellent professional communication skills, both written and verbal.
- A Passion for Data and high-quality public opinion research.