The Application Training Specialist will help our communities thrive by ensuring optimal product utilization through end user training and education of products, workflows, and best practices. They serve as a liaison between internal teams and external partners to promote the organizational products, tools, and programs through education initiatives. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.Role and Responsibilities:
Presents and trains on business applications efficiently and effectively, using best practices
Supports product implementations through training and education
Support the development of unique training curriculums, keeping it up to date and contextually relevant
Support the development of training aids, handbooks, videos and reference documents
Promotes best practice workflows and identifies barriers to utilization of them
Performs general administrative duties, such as coordinating registration and invitations, schedule training sessions and scheduling locations
Prepare training locations ensuring instructors and trainees have the necessary tools for effective training
Communicate all training programs timely
Maintains records of training activities including attendance, assessment results and completion of training to monitor for quality results
Perform basic project planning activities
Addresses and responds to customer training inquiries via ticketing system
Meet or exceed departmental KPIs
Adherence to a training budget including record of expenses
Represents the organization professionally at all times, supporting the mission, goals and objectives
Any additional responsibilities not listed above and deemed necessary
Minimum Qualifications and Requirements:
Associate's degree or equivalent experience required
Previous experience of providing instruction to a group of people
Strong client focus
Value relationships; demonstrate professional respect and innovative mindset
Confident working with varying types of heath care professionals
Ability and comfort in presenting to audiences of varying sizes
Approach problem solving that involves systems thinking – understanding how the process works and how people are impacted by your decisions
Strong communication skills
Understand sense of urgency and fast-paced environment; strong organizational skills
Willingness and ability to attend after hour business meetings, as needed
May require local travel
Preferred Experience:
2+ years of healthcare experience
2+ years of Athena experience
Experience with Microsoft Office Applications
Experience with an LMS (Learning Management System)
