Relationship Management Associate (RMA), Americas
T. Rowe Price
- Baltimore, MD
- Permanent
- Full-time
- Providing timely responses to client inquiries
- Using a consultative approach to determine unstated needs.
- Proactive servicing to identified contacts.
- Key touch points include Home Office investment gatekeepers, Research Analysts, Product/Platform, Managers, distribution teams, advisors as well as Marketing, Compliance, Legal and Operational contacts.
- The role aligns TRP resources (PM/PS access, product capacity, marketing materials, due diligence requests, meeting support, administrative and operational support, and client reporting) to sustain world class service to build customer loyalty and satisfaction.
- Partners with RMs to sell the organization's products and/or services to assigned clients and promotes firm services and offerings to assigned clients based on understanding of clients' business objectives. Participates in the negotiation of sales of products and services across assigned departments within the business unit as necessary, and in structuring deals in the best interests of the client and the firm. Identifies and qualifies prospects for RMs, develops a “trusted advisor” relationship, and helps them find solutions to address their needs. Evaluates the potential of prospects; develops and executes a plan for capitalizing on those opportunities. Develops knowledge of the assigned clients, their sensitivities, and their business needs to affect their decision-making. Coordinates sales opportunities for assigned clients across T. Rowe Price business units, as necessary.
- Partners with marketing team contacts and other sales teams to drive targeted marketing programs and review engagement analytics. Participates in idea generation and the development of messaging and tactics to promote the organization's products and services to client contacts. Keeps abreast of client relationship activity occurring throughout the firm. Liaises with relevant business contacts (internally and externally) to coordinate service to the client. Escalates relevant issues to senior team members or management. Applies high client service protocols to ensure client satisfaction.
- Develops relationships with client contacts to conduct meetings and deliver presentations on new products and services. Generates new leads through client and market research. Develops custom approaches for clients based on individual needs.
- Acts as subject-matter expert for all regional RM partners. Partners with teams across the enterprise to understand best practices in client services, applicable regulatory requirements, industry trends, and competitor services/offerings. Applies research findings to generate regional sales strategies and materials generation. Completes assigned action plan implementation tasks and may assign implementation activities to less experienced professionals. Analyzes complex data, trends, plan changes, and strategies to keep up to date with sales/relationship performance. Leverages data and uses complex key metrics to directly manage and respond to client inquiries; resolves problems and makes recommendations within scope of knowledge.
- Negotiates/concludes sales across a wide product and services portfolio, engaging the appropriate internal contacts, as directed, to ensure contract requirements are in alignment with organizational policies and standards. Seeks final approval from all required parties.
- Direct assignment for tier three & tier four clients, including full scope of client service responsibilities.
- Bachelor's degree or the equivalent combination of education and relevant experience AND
- 5+ years of total relevant work experience
- Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
- Flexible and remote work opportunities
- Health care benefits (medical, dental, vision)
- Tuition assistance
- Wellness programs (fitness reimbursement, Employee Assistance Program)