Manager, SLED Account Management
- Chicago, IL
- Permanent
- Full-time
- Lead, manage and motivate a team of SLED Account Managers focused on actioning renewals, expansions and upsells and driving revenue growth
- Drive revenue retention via a highly efficient, scalable customer renewal engine
- Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
- Help directly manage Tier 1, high priority client relationships
- Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
- Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
- Proactively monitor assigned client health through quantitative and qualitative means
- Own the optimization of contracts and other documents supporting renewals
- Scale, recruit and mentor a team of SLED focused, sales driven account managers, ensuring the right structure, talent and processes are in place for success
- Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
- Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
- Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success
- Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes
- Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
- Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
- Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness
- Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics
- Stay up to date with the latest trends, policy changes and new opportunities in the SLED sector that could impact sales growth
- Collaborate with senior leadership to provide input on product, pricing and go-to-market strategies tailored to the SLED vertical
- Drive a high-energy, positive sales culture that motivates the team to perform at their best
- Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company
- 3+ years of experience as a SLED Sales Manager, with a proven track record of meeting or exceeding sales targets and managing a high-performing sales team
- 3+ years previous work experience in the SaaS industry, Cybersecurity industry experience preferred
- Proven ability to develop and execute strategic sales plans and implement SLED sales best practices at scale
- Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
- Ability to construct, present and execute territory-level sales strategies
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team
- Data-driven mindset with experience analyzing sales metrics to drive decision-making
- Ability to adapt in a fast-paced, ever-changing market environment
- Strong problem-solving skills, with the ability to handle challenges and find creative solutions
- Ability to travel up to 20% of the time
- Bachelor's degree in Business, Marketing, or a related field
- Experience working in IAM industry is a plus
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)