Account Strategist
L2t Media Llc
- Evanston, IL
- Permanent
- Full-time
- Build and maintain excellent relationships with L2Tmedia’s outside sales reps as well as clients, with the goal of helping to retain the customer
- Be the liaison between the client and the internal product delivery teams to make account changes and ensure monthly updates are completed
- Identify decreases in customer KPI’s and proactively alert product delivery team to help customers achieve their business goals.
- Assist Management and Sales Team with reports, correspondence, procedures, directives, training materials
- Manage a large client load with extreme attention to detail
- Be proactive in identifying and organizing new opportunities to ensure L2TMedia is always moving forward.
- Delegate tasks to appropriate departments
- Read and apply all SOPs for department to ensure processes are followed
- Keep abreast of digital media and automotive trends
- Ability to communicate clearly and effectively with outside sales and internal departments
- Manage high volume of daily tasks and prioritize based on deadlines with the ability to re-prioritize based on urgent matters
- Ensure all tasks are completed on deadline and communicate to the appropriate party
- Perform monthly internal account reviews of assigned client list to ensure client KPIs are met
- Escalate critical issues to manager
- Understanding automotive competitive landscape across the market (Tier I, II, III); how customers generate revenue, what is important to clients
- Strong computer skills (Word, Excel, PowerPoint, Outlook)
- CRM experience/ Salesforce Experience preferred
- Familiarity with Digital Media platforms (Google Ads, Microsoft Ad, Facebook, YouTube, Google Analytics)
- Ability to translate technical aspects to customer facing business language
- Proven track record of flawless execution, attention to detail and quality assurance
- Keeping up with industry trends (read monthly automotive and digital related publications)
- Ability to learn processes and software programs
- Internal small group presentation skills; ability to write materials, present information and field questions with confidence
- Exemplary Communication (clarity, tone and convey information in an organized, efficient manner that is suitable for the audience; both written and verbal
- Customer-centric; conveys strong commitment to think with the customer in mind and eager to increase understanding of auto landscape
- Attention to detail and commitment to producing quality work as an individual contributor and team member
- Problem-solving, both independent and group
- Critical thinker; ability to anticipate needs and impact of decisions
- Self-motivated and team player
- Driven to hit deadlines and efficient time management skills
- Ability to develop relationships built on trust and mutual respect
- Time Management; ability to juggle numerous responsibilities while prioritizing work to ensure all deadlines are met.
- Can execute tasks independently but recognizes when to seek help to avoid inefficiencies or errors
- Contributor to bigger team picture (understands how their role impacts overall company goals and makes a contribution to their goals for overall company success).
- Proposes optimal solutions to business problems and escalates critical issues
- Relevant collegiate exposure
- 1-2 years of experience in communication/ business. Digital media/ automotive industry (preferred)
- Sales experience preferred
- BA/BS in job field concentration or with 1-2 years of experience
- This is a hybrid role.