Hotel Front Desk Agent
- Boone, NC
- Training
- Full-time
Department: Front Office
Reports To: Front Office Manager / Hotel Manager
Location: Courtyard Marriott – Boone, NC
Employment Type: Full-Time / Part-Time
Shifts: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, and Night Audit 11:00 PM – 7:00 AMAbout Us:We are an award-winning Courtyard Marriott located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within — every leader at this property has worked their way up from positions like this one.Our company has a strong history of successful internship students and is committed to ensuring a healthy work-life balance for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team.Position Summary:The Front Desk Guest Service Agent is the fulcrum of our property—the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.Key Responsibilities:Answer incoming phone calls promptly and courteouslyMake, modify, and confirm guest reservations accuratelyCheck guests in and out efficiently while providing a warm welcome and farewellHandle guest complaints and requests with professionalism and careAdhere strictly to Marriott’s Steps of Service and brand standardsManage transactions accurately using the property management systemOversee stocking and cleanliness of The Market areaAssist guests by providing information about local attractions, dining, and directionsCollaborate with all departments to ensure seamless guest experiencesRequirements:Previous hospitality experience is a plus but not requiredPositive attitude, strong communication skills, and commitment to excellent customer serviceAbility to work various shifts including day, evening, and night auditDependability and ability to multitask in a fast-paced environmentBasic computer skills and comfort learning property management softwarePerks & Benefits:Great associate discounts on hotel stays and dining worldwide401(k) plan, health insurance, and paid vacation available after one yearOvertime and holiday pay at time-and-a-halfCross-training and promotion opportunities within the hotelSupportive culture valuing work-life balanceA proven path for career growth—leaders at this hotel started in roles just like this oneWhy Join Us?This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.