Field Service Technician I
Light & Wonder
- West Virginia
- Permanent
- Full-time
- Perform Preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
- Ensure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing
- Navigate Management Terminal (MT) daily to verify EGM’s status
- Where applicable, assemble and prepare accessories for installations per change order.
- Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
- Complete required maintenance records in a clear and precise manner
- Complete detailed daily/weekly tech logs
- Adhere to L&W's Field Service established standards, policies, and procedures
- Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
- Ensures all tools and equipment used are kept in proper, safe, and working condition
- Stay current with all Light & Wonder Field Advisories and eLearning
- Review customer issues with management, and technical lead as they arise
- Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required
- One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
- Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
- Basic knowledge of electricity, electronics, and mechanics of gaming type devices
- Basic understanding of network communication, and network troubleshooting
- Must be able to lift and carry 50 lbs. on a regular basis for short distances
- Transport heavy equipment using proper moving devices
- Demonstrate safe and proper use of hand tools and power tools
- Basic knowledge of PC operation, and security risks relating to PC operation
- Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
- Ability to read and understand Light & Wonder schematics and service manuals
- Able to prepare conversion projects or installations with limited or no supervision
- Ability to maintain good customer relations, both internally and externally
- Basic knowledge of current Light & Wonder gaming devices to the assembly level
- Good problem-solving skills
- Travel requirements may include working at other facilities within our department