Field Service Engineer
Eurofins
- Philadelphia, PA
- $65,000-85,000 per year
- Permanent
- Full-time
- Verify proper functioning of instruments
- Verify proper functioning of test kit systems on instruments
- Write test files using different software systems
- Provide technical assistance to customers for hardware, software, and reagents via telephone and in-person communication
- Recognize and communicate product issues, complaints, improvements, and resolutions
- Document call contacts and assist with technical training of customers
- Install diagnostics instruments into customer laboratories
- Test reagents in customer laboratories on new and existing diagnostics instrumentation
- Train customers
- Provide on-site troubleshooting, repair and preventative maintenance
- Assist customers with meeting their regulatory and verification requirements
- Present product & technical information
- Assist with kit assembly when needed
- Bachelor of Science degree in Engineering or a related field and at least 3 years previous work experience in a similar engineering position, or an equivalent combination of education and experience
- Previous experience working with customers and working remotely
- Previous diagnostic instrumentation experience preferred
- Proficient in Microsoft Word, Excel, and Outlook
- Test Designer
- Internet Explorer, Chrome, or Firefox
- Must be willing and able to learn other software programs as needed
- Technical knowledge of Immunochemistry & ELISA testing
- Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices
- Ability to communicate technical information and problems with customers and co-workers
- Ability to learn new & existing instrumentation and software technology
- Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions
- Ability to manually run tests
- Diplomacy and tact in resolving issues with co-workers and customers, specifically lab technicians and department managers
- Ability to travel on short notice for periods of up to one week
- Must be able to coordinate own travel arrangement when traveling to customer sites
- Evaluate software and determine causes of malfunctions
- General technical and customer assistance
- Record data, make computations, analyze results, and write reports
- Calibrate test equipment and determine causes of equipment malfunctions
- Must maintain a valid driver's license with a satisfactory driving record
- Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals
- Ability to write reports and business correspondence
- Must be able to effectively present technical information and respond to questions from customers, and other employees of the organization
- General Laboratory Equipment (pipettes, scientific balances, volumetric glassware, etc.)
- Incubators, shakers, spectrophotometer, data loggers, laboratory freezers and refrigerators
- Gold Standard Diagnostics' proprietary equipment
- Computers, printers, and faxes
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Salary Range: - $65k-$85k