Learning and Development Trainer

• Cohort Care.
• Schedule cohort events, team meetings, and training sessions.
• Coordinate in-person logistics (e.g., room bookings, badge pickup, catering, AV setup, etc.) as needed.
• Track Slido license status and renewals, and manage setup for in-session interaction tools.
• Liaise with external partners on session dates, rosters, housing, and travel coordination for participants.
• Encourage participants to use the AI resource for frequently asked questions.
• Exercises independent judgment with direction from supervisor.
• Works independently to manage time and competing priorities across multiple programs.

• Strong verbal and written communication skills and interpersonal skills.
• High level of attention to detail and follow-through, and escalates risks and exceptions appropriately.
• Demonstrates sound judgment in prioritizing participant and program needs, with a proactive approach to cohort care.
• Works independently to manage time and competing priorities across multiple programs.
• Excellent customer service and interpersonal abilities, especially in cross-cultural, technical, or executive-facing settings.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques (Typically required).
• Knowledge of media production, communication, and dissemination techniques and methods.
• Able to coordinate across multiple time zones, vendors, and internal teams.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods (Typically required).
• Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, SharePoint, and Forms.

• Bachelor's degree in a relevant field or equivalent experience/training required
• 5-7 years of related experience required.

• Maintain participant rosters, status tracking, and dashboards across both programs.
• Confirm attendance and travel readiness for residential sessions.
• Track completion of requirements (e.g., assessments, certificates, release forms).
• Upload or distribute digital badges and certificates using VirtualBadge.

• Draft and send participant and manager communications (reminders, deadlines, travel guidance).
• Respond to inquiries from participants, mentors, and managers in a timely and professional manner.
• Candidateage content and updates on Microsoft Teams channels and SharePoint sites.
• Capture meeting notes, action items, and follow-ups.

• Maintain and update Excel trackers and dashboards related to participation, costs, and progression.
• Coordinate with Employee Development and Finance (e.g., cost code confirmation, tuition tracking, travel caps).
• Help prepare materials for Technical Leadership Team updates, kickoff decks, and cohort feedback summaries.

• Share monthly observations and recommendations for improving processes and programs with the supervisor.
• Collect informal feedback from participants about their experiences (what worked, what didn't).
• Summarize recurring questions or confusion related to the o use of resources.

Cynet Systems