Billing Support Staff

• Greet with eye contact and share a smile.
• Create a tone of friendliness and warmth in conversations with patients, peers, and associates.
• Respectfully interact with patients, peers, and associates at their pace and level.
• Take time to listen to and understand others.
• Demonstrate patience and compassion when interacting with patients, peers, and associates.
• Act on opportunities to go above and beyond.

• Do what you say you will do.
• Anticipate and prevent potential problems.
• Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
• Follow up on inquiries promptly and accurately.
• Take personal responsibility for your work area and the quality of your work.
• Communicate clearly, respectfully, and in a timely manner.

• Speak positively about Great Lakes, team members, and patients.
• Demonstrate respect and attentiveness to team members when communicating.
• Recognize and share successes of the Great Lakes Way in action.
• Proactively offer to help others.
• Be flexible and embrace changes with a positive attitude.
• Contribute to a fun, energetic, and positive work environment.
• Practice blameless problem solving, assuming the positive intentions of others.

• Share information, knowledge, and expertise.
• Be relentless about acting on opportunities to learn and improve.
• Ask for, accept, and use feedback.
• Look for and act on opportunities for continuous improvement.

• Reviewing, printing and mailing all paper claims to insurance carriers
• Reviewing multiple client databases for insurance eligibility and updates
• Reviewing and understanding insurance carrier websites to verify patient insurance information
• Reviewing and understanding patient statements
• Reviewing and processing medical records requests
• Reviewing and correcting claims that are rejected due to bad data
• Reviewing and correcting returned mail due to bad addresses
• Entering charges that did not come over electronically
• Answering incoming patient phone calls
• Prioritizing your workload
• Understanding and meeting monthly goals set by management
• Adhering to Policy and Procedures set companywide and interdepartmentally
• Other duties as assigned by management

• Knowledge of Excel
• Ability to operate a computer and basic office equipment
• Skill in answering a telephone in a pleasant and helpful manner
• Ability to read, understand and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients and employees
• Must be well organized and detail oriented. Must be able to multi-task

• May be asked to lift up to 25 pounds
• Standing, walking, sitting, keyboard use for long periods of time
• Ability to listen and communicate with patients face to face or over the phone
• Will be required to read, write, work in a fast-paced office setting
• Ability to make decisions and think quickly
• Must have mental and physical capabilities to perform all tasks listed above

Great Lakes Medical Imaging