Business Analyst

Live! Casino Hotel

  • Hanover, MD
  • Permanent
  • Full-time
  • 16 days ago
OverviewFunction (Scope and Main Purpose of Job)Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Maryland Live.ResponsibilitiesCore Service StandardsCLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.Specific Responsibilities and Duties
  • Create advanced insights from data and build into easily interpreted visualizations for management.
  • Develop, execute, and maintain routine reporting and analysis to measure financial performance against company sales and margin objectives.
  • Supports, develops, and maintains effective communication and excellent relationships with internal customers ensuring their reporting requirements are identified and consistently met.
  • Develop and support of a workforce management system used company-wide for tracking staffing levels, accurate forecasting, and reporting of results to management.
  • Accountable for financial modeling for reporting of industry and regional competitive intelligence, strategic planning, cash management and treasury related projects.
  • Analyze processes and make recommendations for improvements to maximize performance and efficiencies via the use of technology.
  • Other duties as assigned.
QualificationsPhysical Requirements
  • Ability to produce high quality reports with consistency, accuracy, and completeness.
  • Ability to listen effectively, process information, ask appropriate questions for clarification and execute tasks accordingly.
  • Ability to anticipate situations, tools needed, and obstacles through critical thinking and review of data.
  • Flexibility and ability to work within a high growth, high stress, and fast paced environment with changing priorities. Must possess ability to prioritize conflicting duties and meet established deadlines.
  • Ability to self-manage while consistently exercising good judgment and maturity.
  • Strong research and business writing skills required.
  • Must have initiative, strive for continuous improvement. Proven ability in implementing innovative ideas or business solutions.
Educational Requirements
  • One (1) to Three (3) years of experience in analytical reporting including development, data mining, and data analysis, experience with financial analysis is
  • Bachelors’ Degree in Hospitality, Business, Finance, or a related field is preferred. Equivalent work experience in a relevant field may be substituted.
  • Advanced knowledge of Microsoft Excel including vlookup, pivot tables, conditional formatting, and other advanced calculations/functions is required.
  • Experience with the following is preferred but not required: Virtual Roster, Kronos, Tableau, Teradata, IGT Table Touch, Bravo Poker
  • General knowledge of SQL and/or Access would be a plus.
  • Experience with Continuous Improvement programs is preferred but not required.
  • Basic accounting experience or education is preferred but not required.
  • Ability to obtain Gaming License as required by the Maryland Lottery and Gaming Commission for the position.

Live! Casino Hotel