Medical Receptionist

• The Office Specialist provides clerical support to an outpatient behavioral health center.
• Greeting clients/visitors, scheduling appointments in-person and via Zoom, reminder calls to clients for appointments, collecting copays and service fees, answering and routing calls, keep documentation organized.
• Provide a variety of routine clerical services such as filing, photocopying, faxing, maintaining office supplies, sorting, and distributing mail and other similar activities.
• Other duties as assigned.

• Graduation from high school or possession of a high school equivalency diploma.
• One (1) year of full-time clerical work experience, or completion of a clerical training program which included an internship.

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

• The primary role of the Office Specialist is scheduling which includes checking clients in and out.
• Make reminder phone calls for next day appointments.
• Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system; performs reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff, and taking detailed messages.
• Accurately records daily fee collection including service fees, copays, deductibles, and invoice payments.
• Reviews records and documents for completeness, compliance with standards and for accuracy
• Scans and files materials in record system in accordance with guidelines.
• Maintains records of time and benefit usage, employee certification and training. Provide coverage within and at other clinics within the agency as requested.
• Adhere to prescribed privacy practices and HIPAA regulations to protect the security of our clients and their medical records and ensure that confidentiality is maintained.
• Support Full Time Office Specialists to ensure completeness of daily tasks.

• Knowledge of grammar, spelling, punctuation and required formats necessary to recognize and correct such errors in correspondence, records, and reports.
• Knowledge of software packages for word processing to produce a variety of information and for database management to track information.
• Knowledge of office practices necessary for interacting with staff and the public, processing workflow, and filing and retrieving information.
• Knowledge of arithmetic to verify calculations and report on work activities.
• Skill in operating office automation equipment sufficient to produce work accurately and efficiently.
• Ability to learn and work within procedures and guidelines.
• Ability to provide basic information and direction to clients, public and others.
• Ability to collect and record fees.
• Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; informs Clinic Director of relevant clinical and administrative issues; consult appropriately; actively support program goals and system improvements/changes.

• Personal characteristics necessary to perform the duties of the position.
• Physical condition commensurate with the demands of the position.

Family Services