IT Field Technician I

iT1

  • Tempe, AZ
  • Permanent
  • Full-time
  • 6 days ago
  • Apply easily
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician I who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.In this dynamic position, you'll ensure all assigned tasks are completed to the highest iT1 standards while enjoying the adventure of traveling up to 75% of the year. If you're passionate about technology and love the idea of exploring new places, this role is perfect for you!Requirements
  • Travel 75% or more of the time to Client sites to execute specific project requests.
  • Provide excellent customer service and IT support during field visits.
  • Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
  • Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
  • Validate equipment functionality.
  • Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
  • Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
  • Document all client issues and escalate to the Project Manager.
  • Create documentation as needed.
Job Qualification Requirements:
  • A minimum of 2+ years IT experience in a relevant position.
  • Knowledge of workstation deployment and PC applications desired.
  • Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location.
  • Experience installing and troubleshooting wireless access points.
  • Experience and knowledge of conference room solution installation and configuration.
  • Experience and knowledge of IT infrastructure and server technology.
  • Experience and knowledge with routers, switches, firewalls, and many other network devices.
  • Must have excellent troubleshooting and problem-solving skills.
  • Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
  • MCSE/MCSA/MCP, A+ and/or Network+ are desirable.
  • Must possess excellent time management skills.
  • Ability to work in flexible environment based on customer scheduling requirements.
  • Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy.
  • Able to lift 35 - 50lbs.
Physical Demands May Include:
  • Lifting or carrying up to 50 lbs
  • Lift 50 lbs. +
  • Standing for long periods of time
  • Time spent in low postures (crouching, stooping, kneeling, bending)
  • Climbing (ramps, stairs, or ladders)
  • Sit at a computer for 8 hours per day
  • Keyboarding for 8 hours per day
  • Reaching Overhead
  • Near Vision (working with small objects or reading small print)
  • Speaking (communicating information to clients/coworkers)
  • Hearing Requirements (In person speech, telephone, other sounds)
  • Driving
  • Travel up to 75% (Away from home M-F)
Benefits
  • Insurance: Health Insurance, Vision, Dental, and Life Insurance
  • Leave and Holidays: Paid Vacation, Paid Holidays
  • Retirement: 401K Plan with company match (eligible after 1 year of employment)

iT1