IS Help Desk Technician

Trimble

  • Portland, OR
  • Permanent
  • Full-time
  • 1 month ago
Your Title: IS Help Desk TechnicianJob Location: Portland, OregonOur Department: Corporate Information SystemsAbout the RoleAre you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently?The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in being the face of the IS department. Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control and project participation.What You Will DoYou will support a variety of end-users and software developers on site in our Portland office, and will support remote users in Oregon, and other regions across the globe. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team and support global customers.Support end users with desktop support and deployment of hardware and software.Display a high-level of customer service and professionalism.Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.Who You AreBuilds Trust: You honor your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team.Customer-centric: You have a commitment to delivering genuine customer service.Implementation / Execution: You are good at multitasking, organizing, and managing multiple priorities.Patience: You are able to work well with end-users who are not computer savvy and can communicate about technical terms in a non-technical manner.Timeliness: End-users and colleagues expect and deserve the fastest turnaround time for communication and support.Sense of urgency: This is a fast paced environment which requires immediate attention to issues that may impact company revenue.Active listening: Analyze user feedback to streamline troubleshooting efforts.Adaptable: You are adaptable to new situations and problems and have a flexible mindset.Independence: Proactively address local issues using the analytics and administrative tools available.Tech savvy: You enjoy learning new technologies and supporting end-users with their technology experience.What Skills & Experience You Should BringGood English verbal and written communications and organization skills.Bachelor’s Degree in Information Technology, or equivalent job experience.4+ years of related experience.Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.Experience with Windows, macOS, tablets, printers, conference room equipment.Basic network troubleshooting experience.Experience with Google Workspace for enterprise collaboration is a plus.Job LocationOnsite at our office in Portland, Oregon.About Trimble Portland, ORTrimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble’s core business divisions, Trimble Viewpoint provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they’re in the same place.Please Note: Only applicants who are legally entitled to work in the United States will be considered.About Our Corporate Information Systems DivisionThe Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.Trimble’s Inclusiveness CommitmentWe believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.-Pay Equity-Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.-Hiring Range: 22.07- 28.13-Bonus Eligible? No-Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.-Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

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