Surgery Scheduler
Posterity Health
- Englewood, CO
- $26.00-31.00 per hour
- Permanent
- Full-time
- Bachelor's degree, or 4 years of relevant medical office experience
- 2+ years surgery scheduling experience, preferred
- Excellent oral and written communication skills
- Strong emotional intelligence
- Agile and even tempered in face changing daily demands.
- Demonstrated client care/service presence.
- Strong affinity for respect, inclusion, integrity, team, and excellence
- Customer (patient) service
- Customer communication, scheduling, case management and coordination (detail oriented)
- Client & channel partner management and impact
- Ability to operate in an unstructured and evolving business environment.
- Engage patients and guide them through their fertility procedure experience.
- Complete the insurance pre-authorization process for the procedure.
- Schedule the procedure with the preferred fertility center, surgery center and anesthesia team
- Obtain patient consent and advise patient on surgery process, what to expect etc.
- Collect patient responsibility.
- Coordinate insurance benefits and/or work with cross-functional team members to achieve.
- Organize surgeon preference cards and tray set needs for existing and new surgery centers.
- Work with implementation and account manager team members to support smooth fertility and surgery center on-boarding.
- Be accountable to daily responsibilities and checklists as appropriate.