Assistant Spa Director

  • Scottsdale, AZ
  • Permanent
  • Full-time
  • 8 days ago
Description:The Hotel:Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.The Assistant Spa Director is responsible for short- and long-term strategic planning of the Spa facility to include marketing, promotional, administrative, safety, associate and financial responsibilities. This means developing marketing strategies and identifying new markets, working with Public Relations in all aspects of spa promotions and media, and keeping abreast of the competitor’s offerings, promotions and techniques. Financial responsibilities encompass fiscal budgeting and analysis and capital improvement identification and budget preparation. Under the direction of the Spa Director oversees and monitors all facets of the spa operation and is responsible for the staffing, scheduling, programming and management of massage, skin care, body and bath treatment, salon, locker rooms and retail sales. The Spa Assistant Director will also be responsible in ensuring guest satisfaction in hopes that every guest feels all their needs are anticipated, and they have created a relationship with the spa – not just a visit.Roles and Responsibilities include but are not limited to:
  • Stays updated and assists in coordinating and training the staff according to the latest developments.
  • Oversees and maintains cleanliness and neatness of the facility.
  • Assists with marketing and public relations to help create and present a marketable facility.
  • Encourages retail product sales through demos, outside vendors, and staff commission reports.
  • Assists in developing and implements new services with protocols, SOP's and training.
  • Sets a standard of excellence in customer service within the Spa and maintains consistency of standards throughout.
  • Interviews, hires, trains, and evaluates supervisor and key staff for each department of operations: massage, salon, skin care and spa. Supports personnel including locker room attendants and receptionists.
  • Maintains accurate department payroll including upsells and commissions.
Qualifications:Qualifications· College degree in Spa Management and/or Hospitality/Tourism Management preferred.· Minimum 1 year experience in managing Spa at luxury hotel.· Possess business and financial skills to develop and analyze budgets, management and financial reports, cost analysis, etc.· Ability to train, supervise and motivate the team.· Proven track record increasing sales and profitability, elevating guest service, and improving colleague retention/engagement.· Open availability including holidays and weekends.· Strong interpersonal and problem-solving abilities.· Excellent presentation with a passion for excellence.Benefits & Perks· Opportunities to work around the world with Hyatt Hotels and Resorts· Discounted & Complimentary Hotel Room Nights· Enjoy free employee meals in our employee dining hall· Free covered parking· Medical Dental and Vision Insurance (Full-time colleagues)· Retirement savings plan· Excellent training and professional development· Tuition/Wellness reimbursement, up to $1,000 a year!· Employee Stock Purchase plan· Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many moreOur Values: Empathy | Integrity | Respect | Inclusion | Experimentation | WellbeingAbout The Hiring ProcessWe are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Proof of eligibility to work in the United States is required, as well as a completed background check.

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