Resident Service Coordinator, Mission del Rio & Port Royal Apartment Homes
- San Antonio, TX
- $20.00-25.00 per hour
- Permanent
- Full-time
- Medical, dental & vision insurance
- Company matched 401(K)
- Paid time off- Vacation, sick, floating holidays
- 12 additional paid holidays
- Tuition Reimbursement
- PetPlan Pet Insurance
- Employee Assistance Program
- Long & Short-Term Disability Insurance
- AND MORE
- Provide non-clinical case management and referral services to all residents, including securing the full range of social services that individual residents need.
- Initiate strategic relationships with other local service providers and stakeholders.
- Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
- Works with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential.
- Conduct welcome orientation for new residents.
- Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits.
- Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through the services software. Align initiatives with Vesta's resident services program's outcomes, mission, and goals.
- Participation and coordination of resources around critical issues such as housekeeping and money management for late rent payers.
- Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners.
- Develops and maintains linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.
- Other duties and responsibilities as requested.
- Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
- Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to: residents, staff, volunteers, interns, and community partners.
- Experience working with families to support their aspirations.
- Related human services/social services experience.
- Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
- Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
- Excellent communication, organization, and writing skills.
- Knowledge of federal, state, and local policies affecting housing is a plus.
- Ability to work some weekends and evenings is required.
- Bilingual in English and Spanish (verbal & written communication skills) strongly preferred.
- Bachelor's degree with a focus on social work, human services, public health, or psychology, developmental disabilities, community development, or a related field strongly preferred.
- 2+ years of overall professional experience working with families in housing or human services agencies preferred.
- Knowledge of child development and/or experience working with youth
- Experience overseeing and managing grants a plus.
- Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
- Previous experience in property management, and knowledge of HUD regulation a plus.
- Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds are preferred.
- Experience working with partners and site team members to implement programs and initiatives.
- Successful completion of a background check and drug screening required.
- Valid Driver's License and clean driving record required.