Supervisor, Airport Services
- Cleveland, OH
- Permanent
- Full-time
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
- The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
- Supports the Manager in meeting operational performance targets and monitoring the station operation budget
- Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
- Reviews and standardizes procedures to improve efficiency within the operation
- Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
- Investigates and resolves customer service issues as well as operation issues
- Participates on operational conference calls, station audits and prepares various reports
- Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
- Maintains records such as time and attendance, personnel files and performance
- Will provide guidance to the team on performance issues as well as coach and counsel employees.
- As necessary, the Supervisor will work in the operation during peak or irregular periods
- Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
- Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical
- Minimum Age: 18
- High school diploma or GED equivalent
- College coursework or college degree desirable
- Valid state driver’s license
- Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
- Proven leadership and analytical skills
- Ability to effectively and efficiently manage multiple and often competing priorities
- Demonstrated ability to communicate verbally and in writing
- Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
- Possess the legal right to work in the United States
- Must be able to read, write, fluently speak and understand the English language
- Previous working experience in a team lead, supervisory or managerial role preferred
- Minimum one year customer service experience preferred