Remote or On-Site Customer Service Representative – Full-Time or Part-Time

TeamHealth

  • Knoxville, TN
  • Permanent
  • Part-time
  • 23 days ago
  • Apply easily
Remote or On-Site Customer Service Representative - Full-Time or Part-TimeTeamHealth National Patient Service Center | Work From Home or On-Site$750 Sign-On Bonus + Quarterly IncentivesAre you a motivated communicator with a passion for helping others? The TeamHealth National Patient Service Center is seeking Customer Service Representatives for full-time or part-time roles. This position begins with paid, on-site training at our Knoxville, TN location, after which you can choose to work 100% remotely or from our office.In this role, you'll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.Position Highlights:
  • $750 Sign-On Bonus + Quarterly Performance Incentives
  • 4-week paid on-site training at our Knoxville, TN office
  • Training hours: 8 AM to 5 PM EST, Monday through Friday
  • Work from home or work on-site after training is complete - your choice!
  • Company-provided equipment for remote and on-site work
  • Flexible Scheduling - Full-time and part-time options available
What We Offer:
  • 401(k) Retirement Plan with discretionary company match (Available to full-time and part-time employees)
  • Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
  • Comprehensive Wellness Programs - Support for your physical, emotional, financial, and social well-being
  • Ongoing Training & Professional Development
  • Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options
What You'll Do:
  • Provide excellent customer service by phone, assisting patients with billing and insurance questions
  • Research and resolve patient account issues
  • Update insurance information and rebill claims as necessary
  • Generate and send itemized statements or courtesy claims
  • Set up and manage patient payment plans
  • Accurately document all patient interactions
  • Maintain professionalism and empathy in all communications
  • Perform other related administrative duties as assigned
What You'll Need:
  • High school diploma or GED
  • Strong verbal communication and listening skills
  • Ability to multitask: listen, speak, and type simultaneously
  • Comfortable using Microsoft Windows and computer-based systems
  • Previous customer service, call center, retail, or hospitality experience is a plus
Apply today to join the TeamHealth National Patient Service Center-where your skills help make a difference, and your career can thrive in a flexible, remote or in-office environment.[Link available when viewing the job]

TeamHealth