Community Program & Operations Manager

• Community Program & Operations Manager (Contract)
• Location: Open to remote candidates in PST-EST time zones.
• Duration: 9/22/2025 to 1/26/2026
• Team: Marketing

• We’re seeking a detail-oriented, community-driven Community Program & Operations Manager within Adobe Acrobat's Community and Product Marketing Organization to provide temporary support during a team member’s leave. This role will ensure continuity across Acrobat Ambassador program operations, engagement, reporting, and cross-functional initiatives.
• You’ll be integral to maintaining day-to-day program functions—keeping our community engaged, ensuring smooth communications, and supporting strategic deliverables in partnership with internal teams and contributors including PR, Product Marketing, our Acrobat Evangelist, and Operations lead.

• Create and manage a steady cadence of activities to engage Ambassadors via Community hub (e.g., surveys, LinkedIn shares, article upvotes) in collaboration with internal teams.
• Partner with community members to brainstorm ideas, content concepts, and other self-led projects.
• Re-engage lapsed ambassadors through 1:1 outreach, surfacing unique ways to reintroduce them into the program. Add new members and facilitate offboarding as needed.
• Act as a primary point of contact for ambassadors, responding to support needs, sharing updates, and facilitating communication between members and all cross functional teams.
• Coordinate monthly Brown Bag community sessions, balancing product-led and ambassador-driven topics. Manage calendar invites and logistics.

• Support Beta testing and larger research efforts by coordinating ambassador participation.
• Liaise with PR teams to identify and coordinate ambassador involvement in media-facing opportunities.
• Partner with PMMs and evangelists to ensure ambassador enablement materials and program resources are current and accessible.
• Track ambassador participation across events, social content, research, and PR initiatives. Work with operations lead to ensure accurate and timely reporting.

• Maintain and update ambassador program reporting, including internal decks and the quarterly newsletter.
• Share bite-sized program updates and success stories with internal Acrobat and Outbound teams to highlight community impact.
• Manage MAX event deliverables—overseeing logistics, attendee experience, deliverable tracking, and post-event reporting.
• Monitor progress against quarterly goals and ensure alignment across teams and initiatives.

• 5+ years experience in community management, program coordination/management, or operations.
• Excellent organizational skills and ability to manage multiple streams of work.
• Strong written and verbal communication skills; comfortable being a connector between internal and external stakeholders.
• Self-starter who can work independently, troubleshoot issues, and keep projects on track.
• Familiarity with community engagement tactics and tools like Slack, Airtable, Outlook, and Adobe products is a plus.
• A love for Adobe's community and understanding of Adobe products and services.
• Experience using Adobe Acrobat, Creative Cloud, and Generative AI tools and services is a bonus
• HUGE BONUS if your candidate has some experience in event logistic planning.

• Up to $63.38 per hour.

Cypress HCM