Employee Lease Program Administrator – Senior

iFlow Inc

  • Farmington, MI
  • Permanent
  • Full-time
  • 2 days ago
  • Apply easily
Title - Employee Lease Program AdministratorDuration 10 MonthsLocation - Farmington Hills, MI - 4 Days OnsiteJob Description:Daily administration of the Client Employee Lease Program, which includes the implementation of program guidelines, processes and procedures. The primary objectives are to create lease documents with a high degree of accuracy and provide resolution through timely responses to customer/employee inquiries via phone, email, workbasket and direct mail.
Validate order requests and related account information
Prepare documents with accuracy
Review program-related inquiries
Resolve employee concerns/issues
Provide Client affiliate coordinator support
Assist Company Car Coordinator with manager and field vehicles as required
Support Pre-Term Remarketing process for employee lease accounts
Act as liaison between the employee/customer, the dealership and internal departments within Client
Document Employee/Customer accounts/orders for action resulting from contact
Phone Experience
Outlook ExperienceEducation: High School DiplomaSkills:1+ years of Customer Service experience
Excellent organizational and communication (verbal and written) skills.
Attention to detail
Data entry skills

iFlow Inc