Front of the House Supervisor
Grove Bay Hospitality Group
- Warwick, RI
- $20.00 per hour
- Permanent
- Full-time
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Restaurant Management Team
- This is not a managerial position
- Advancing the Grove Bay Mission Statement and Core Values
- Delivering exceptional hospitality to all guests
- Upholding all core Standard Operating Procedures
- Coaching hourly team members in the moment
- Training and developing new team members
- Handling guest issues in a respectful manner
- Following opening and closing procedures
- Cash handling following Grove Bay SOP
- Ability to expedite in adherence with the Grove Bay SOP
- Strong understanding of operational systems – Toast, OpenTable, R365
- Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom-ready at all times
- Performing general administrative tasks such as answering phone calls, responding to emails, and managing calendars
- Preparing and editing documents, including correspondence, reports, and presentations
- Assisting with data entry and record-keeping
- Coordinating and scheduling meetings and appointments
- Conducting research and gathering information as needed
- Maintaining office supplies and inventory
- Providing support to other team members as necessary
- Providing supervisor support for all locations
- Strong attention to detail and focus on process excellence
- Ability to learn and bring innovative ideas to the team
- Genuine enthusiasm and aptitude for serving people
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to set and meet deadlines
- Successful completion of Grove Bay's training program, including all EdApp training content
- Food and Alcohol Safety training (ServSafe)
- Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods
- Ability to sit for extended periods
- Ability to make repeating movements of the arms, hands, and wrists
- Ability to express or exchange ideas verbally and perceive sound by ear
- Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
- Ability to turn or twist body parts in a circular motion
- Ability to tolerate exposure to heat, cold, chemicals, and a loud/noisy environment
- Must be an A Player and endorsed by the Management Team, Director of Operations, and Training Department
- Must have worked within a venue or another Grove Bay restaurant for a minimum of 4 months
- Prior supervisor experience
- Multiple language abilities are a plus; fluency in English is required
- High school diploma or equivalent required; associate's degree preferred
- Proven experience as a supervisor, administrative assistant, or in a similar role
- Proficient in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent written and verbal communication skills
- Attention to detail and accuracy in work
- Ability to handle confidential information with discretion
- Previous experience in supervising, order entry, data entry, or proofreading is a plus