Program Coordinator of Facility and Guest Experience

University of Colorado

  • Colorado Springs, CO
  • $49,094-56,220 per year
  • Training
  • Full-time
  • 29 days ago
Program Coordinator of Facility and Guest ExperienceCampus RecreationElevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!Who We AreThe University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking a Program Coordinator of Facility and Guest Experience to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery – a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.Salary Range: $49,094 - $56,220 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.Work Location: On-SiteWork Schedule: Typical hours are Monday–Friday, 8:00 a.m.–5:00 p.m., with required evening and weekend shifts to support staff and participants. Vacation is not permitted the week prior to and the first week of each fall and spring semester.At UCCS, our employees are our most valued asset. We're proud to offer:Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.Further Your Education: Avail twelve waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.Want to know your total compensation? Use our to get the complete picture!SummaryThe Program Coordinator of Facility and Guest Experience supports the administration and supervision of a comprehensive facility operations portfolio for Campus Recreation. This includes oversight of rentals, facility development, organization, maintenance, and daily operations. A key focus of this role is enhancing the guest experience by prioritizing guest services, delivering exceptional customer service, and fostering meaningful member engagement.Campus Recreation facilities are designed to promote wellness, leadership development, and a strong sense of community through drop-in and open recreation opportunities. This position reports to the Assistant Director of Facility Operations and shares oversight of 30–35 student employees. The program supports over 125,000 annual entries, generates approximately $25,000 in access pass revenue, facilitates 200+ rentals exceeding $75,000 annually, and collaborates with campus partners to support student retention and success.The Program Coordinator contributes to the development, implementation, and assessment of short- and long-term goals for Facility Operations. This includes strategic planning, budget management, policy and procedure development, facility scheduling, equipment lifecycle planning, risk management, and program evaluation. The successful candidate will foster an inclusive environment, apply evidence-based decision-making, and support student learning and development in alignment with the department’s mission and values.Essential FunctionsLeadership and Program ManagementAssists in managing, supervising, and evaluating a comprehensive facility operations program that supports healthy behaviors and well-being through open recreation spaces and activities.Assists with the facility rental process, including reservation intake, communication, scheduling, staffing, setup/cleanup, billing, and on-site coordination.Supervises and evaluates guest services desk operations, including staffing, access control, membership and program registration, equipment checkout, locker rentals, and recreational management software administration.Oversees and evaluates fitness center operations, including staffing, customer experience, cleaning protocols, equipment inspections, and risk assessments.Designs, implements, and evaluates informal/open recreation opportunities that support student engagement and development.Maintains inventory of facility operations equipment and supplies.Assists with building systems and access management, including Fusion software, door access, security cameras, lighting detection, and PA systems.Coordinates maintenance and custodial work orders for Campus Recreation facilities.Develops and maintains semester/annual facility schedules, including informal and open recreation activities, rentals, and special events.Collaborates with department staff to coordinate operational hours, maintenance needs, space reservations, and facility access.Partners with the Membership and Marketing team to update web content and promote facility access, memberships, rentals, and recreation opportunities.Collaborates with campus partners (e.g., Event Services, ROTC, Wellness, Student Life, Residence Life, Health Sciences, Athletics, etc.) to support shared facility use and student success initiatives.Personnel Management and Student DevelopmentRecruits, hires, trains, supervises, mentors, and evaluates 30–35 student employees, including program assistants, building managers, guest services attendants, and fitness center monitors.Conducts annual performance evaluations and provides ongoing coaching and development.Coordinates and evaluates outcome-based training, meetings, and professional development for student employees.Collaborates with the Assistant Director to develop internship and practicum opportunities.Ensures compliance with university and department HR and student employment policies and procedures.Fiscal and Resource ManagementAssists in developing, managing, reporting, and evaluating the facility operations budget, including revenue, payroll and operational expenses.Ensures fiscal responsibility and alignment with university and department financial policies and procedures.Recommends capital and operational purchases based on research and program needs.Ensures business operations employ the best practices that are consistent with university and industry standards.Risk ManagementMaintains and updates emergency procedures for facility operations.Ensures proper maintenance and documentation of facility, safety and first aid equipment.Serves as a first responder during emergencies and provides care within certification scope.Resolves conflicts and incidents in accordance with department policies and procedures.Recommends and enforces policies and procedures that promote participant safety and well-being.Collaborates with staff and partners to assess facility conditions and mitigate risks.Reviews and manages incident and injury/accident reports.Administrative DutiesCollects, analyzes, and reports facility operations data for annual report and assessment plan, including learning outcomes and assessment metrics.Develops and updates policies, procedures, and manuals in alignment with industry, university, and department standards.Serves on departmental and university committees to support Campus Recreation’s mission and values.Participates in professional development and encourages staff engagement in industry learning.Periodically evaluates facilities and programs to ensure quality and safety.Position is required to attend Campus Recreation classes and/or programs and use various facilities and equipment periodically to ensure that they meet or exceed department and industry standards and risk management guidelines.Performs other duties as assigned in support of Campus Recreation and the Division of Enrollment Management and Student Affairs.Tentative Search Timeline
  • Priority will be given to applications submitted by 11:59pm August 18, 2025. However, this posting will remain open until filled.
  • The potential dates for interviews with the search committee will be the during the week of September 1, 2025.
  • The potential dates for interviews with the supervisor and appointing authority will be the week of September 15, 2025.
  • The potential employee start date is October 15, 2025.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.Qualifications
  • A Bachelor’s degree in Recreation Administration, Sport Management, Higher Education, Exercise Science, Facility Administration, Public Administration, Physical Education, Business Administration, or related field is required.
  • Must have professional experience in the following areas:
  • Administration, implementation, and evaluation of facility and/or guest service operations.
  • Event management, including facility scheduling, risk mitigation, and operational execution.
  • Hiring, supervising, advising, training, and evaluating employees and/or interns in facility or guest service settings.
  • Certification in CPR with AED, Standard First Aid, and Bloodborne Pathogens/Universal Precautions, as well as Campus Security Authority (CSA) training, required within 90 days of hire.
  • Master’s Degree in a related field to the work is preferred.
  • Highly qualified applicants will have demonstrated professional experience in the following areas:
  • Budget development, financial reporting, and resource management.
  • Contracting, procurement, and insurance processes.
  • Use of online data, rental, and scheduling management systems (e.g., Fusion) to support facility operations.
  • Coordinating facility rentals, including communication with rental stakeholders, managing billing processes, and ensuring smooth scheduling and space usage.
  • Certification as an instructor with the American Red Cross or American Heart Association is preferred.
  • Active professional involvement with organizations such as NIRSA, NRPA, NASPA, ACPA, or related associations is preferred.

University of Colorado