Specialty Pharmacy M-F 40hrs Guaranteed
Shields Health Solutions
- Albany, NY
- $50,000-60,000 per year
- Permanent
- Full-time
- Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
- As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
- Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
- Support outpatient retail and specialty prescription medication needs.
- Grow the specialty pharmacies patient population
- Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
- Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report, and the appointment list.
- Help develop new processes to ensure smooth operations and patient care.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
- Answer, resolve and triage inbound inquiries.
- Perform refill reminder calls under the supervision of a pharmacist.
- Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
- Ensure appropriate documentation in all required systems/tracking mechanisms.
- Manage, organize, and update relevant data using database applications.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Identify trends, resolves problems; recommend improvements; implement change.
- Actively participate in process improvement initiatives.
- Act as a value-added business partner to stakeholders throughout the organization.
- Protect organization's value by keeping information confidential.
- Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
- Willing to do whatever is necessary for the betterment of the company.
- Other duties as assigned.