Enterprise Support Claims Coordinator

Covenant Logistics

  • Chattanooga, TN
  • Permanent
  • Full-time
  • 1 month ago
The Enterprise Support Claims Coordinator will provide accident and incident responses for the enterprise when company personnel and/or assets are involved. The role is also responsible for ensuring hazmat and security shipments are dispatched and transported in compliance with both internal company policies and governmental requirements.Responsibilities
  • Perform claim intake for incidents/accidents involving Enterprise Personnel and Assets (includes proper documentation of claims and supporting documents within internal systems)
  • Adhere to Enterprise Accident Response Policies and Procedures (including Workers Compensation)
  • Ensure Department of Transportation Post Accident Drug and Alcohol Screening (DOT/BAT) is completed in accordance with Federal DOT and Company Requirements
  • Complete Security Briefings for High Value Shipments and ensure proper monitoring and tracking during transit
  • Provide support functions associated with the dispatching of Hazardous Material Shipments including verbal briefings, proper shipment paperwork, and any permits required for transit by government agencies
  • Maintain strong partnership and communication with other departments (operations, safety, driver support, warehouse) via email and phone
  • Assist with on-going personnel training and training of new team members
  • Be involved in highly sensitive and complex incidents/accidents that require high level of confidentiality and professionalism
  • Work overtime when needed to support the team and Enterprise
Knowledge, Skills, and Abilities
  • Ability and desire to work in multi-task fast paced environment
  • Detail oriented and self-motivated (can work alone if required)
  • ⁠Ability to work with complex, sensitive, and stressful incidents.
  • Understanding and/or knowledge of government regulations applicable to the transportation industry
  • Good interpersonal skills
  • Excellent communication (verbal/written)
  • Ability to work with situations requiring confidentiality
  • Flexibility to work different shift schedules when needed
  • Proficient in Microsoft Office Suite
Education/Experience
  • Bachelor’s Degree or equivalent work experience required
  • Experience working in a high-volume call center preferred
  • Ability to communicate verbally and in writing in Spanish preferred
  • Experience working with Risk Management Information Systems (RMIS) preferred
Competitive CompensationWe believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.
  • Pay Range: $19.23-$29.87
  • Pay Grade: 6
  • 401(k) Match: Build your future with our generous company match.
  • Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness BenefitsYour well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
  • Medical, Dental & Vision Insurance
  • Telemedicine Access
  • Company-Paid Short & Long-Term Disability Coverage
  • Health Savings Account (HSA)
  • Company-Paid Life Insurance
Time to RechargeWe believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
  • Generous Paid Time Off (PTO)
  • Paid Company Holidays
  • Time off to Volunteer
Culture-Driven PerksWe’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
  • Casual Dress Code: Dress for your day.
  • Tuition Reimbursement: Advance your education with financial support.
  • Employee Discount Program: Exclusive savings on everyday essentials and more.
  • Dependent Care Flexible Spending Account (DFSA)
  • Adoption Assistance: Meaningful support for growing families.
  • Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
  • Pet Insurance: To protect your furry family members
Covenant Logistics is an Equal Opportunity EmployerM/F/Disability/VeteranVEVRAA Federal Contractor

Covenant Logistics