Customer Service Technician I

Körber

  • Irving, TX
  • Permanent
  • Full-time
  • 2 days ago
Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Join the home for entrepreneurs!Your role in our team
  • You will respond to service calls to assess and restore the performance of installed systems and equipment, both during installation and in post-installation operational phases.
  • You will participate in equipment installation, trial runs, testing, repairs, and overhauls of both parcel and postal logistics systems, ensuring compliance with project specifications and safety standards.
  • You will assist in training customers on the operation, care, and preventive maintenance of installed equipment and systems.
  • You will perform preventive and corrective maintenance on tools, test equipment, and installed systems, documenting all inspections, maintenance activities, repairs, and failures.
  • You will recommend modifications or improvements to enhance system functionality, reliability, and efficiency.
  • You will support performance evaluations of installed systems based on field data, identifying trends and opportunities for improvement.
  • You will identify technical issues as they occur and take appropriate, timely actions to resolve them safely and effectively.
  • You will collaborate with project management, engineering, and customer service teams to ensure seamless project delivery and sustained system performance.
Your profile
  • You have exposure working with Allen Bradley and Siemens family PLCs
  • You have experience working with PLC's HMI's VFD's, MCC's and electrical power distribution systems.
  • You have an understanding on Ethernet/IP, Profinet, Profibus, ASI Bus, and Modbus TCP industrial control/IT networks.
  • You have proficiency in electrical troubleshooting and problem-solving in industrial environments.
  • You have skilled in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • You have strong written and verbal communication skills, with the ability to clearly document technical work and interact effectively with customers.
  • You have self-motivated, proactive, and willing to take on new challenges and tasks.
  • You have worked independently or as part of a team in a fast-paced environment with minimal supervision.
  • You have willingness to travel on short notice and spend up to 50% of work time traveling, including extended periods away from home.
  • You have availability to work during off-hours, including weekends, holidays, and alternate shifts.
  • You have high school diploma or equivalent required; trade school certification or associate's degree in mechanical, electrical, or electromechanical technology preferred.
  • You have Bachelor's degree in engineering is a plus.
  • You have minimum of 2 years' experience troubleshooting electromechanical and/or mechanical equipment, with some experience in automated material handling systems preferred.
Your benefits
  • You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
  • You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match of up to six percent
  • You are provided with several company-paid benefits, including vision insurance, short and long-term disability, basic life insurance plans, and educational and employee assistance programs
  • Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!
Your working environment at Körber
  • Körber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America, and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic parcel logistics team based in Irving, Texas, USA. This role offers a hands-on lab environment with flexibility and exposure to innovative technologies.
Equal opportunity employerWe are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via . We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.Apply now and join our team!Ready for your next step? Click on 'Apply now' to get started right away! As long as the position is advertised, you can apply at any time.We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.If you have any questions or technical problems, please send us an e-mail to . Judith Lascano is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.We are Körber – an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: we turn entrepreneurial thinking into customer success and shape technological change. In our Business Areas Pharma, Supply Chain, and Technologies, we deliver products, solutions and services that inspire and create added value for customers. We build ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

Körber