Front Desk Agent, Caesars Tower (Caesars New Orleans)
- New Orleans, LA
- Permanent
- Full-time
- FREE Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Free Team Member Assistance Program
- Team Member Discounted Hotel Room Rates
- Fun and Free Team Member Events
- Discount Program within Caesars Partner Network
- Tuition & Student Loan Debt Repayment Assistance
- First Time Homebuyer Program
- Child Care Assistance Program
- 401k Matching
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Register guest upon arrival and departure, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Anticipate guests' needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.
- scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies and Keep bank secure at all times.
- Answer department telephone within specified number of rings determined by property guidelines
- Advise guest of any messages, mail, faxes, etc. received for them.
- Communicate services and amenities of the hotel to guests.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- File registration cards and vouchers in bucket by room number.
- Document all guest requests, complaints or problems.
- Interact with resort staff in a professional manner, assisting other departments with necessary information
- Communicate all pertinent information to the Front Office Leaders
- Comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.
- Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
- Comply with hotel grooming standards for both uniformed and non-uniformed associates.
- Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
- Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
- Must be at least 21 years of age
- High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred.
- Strong interpersonal skills and outgoing personality.
- 2+ years experience in a service industry, preferably in the hospitality industry
- Must have excellent customer service skills and strong problem-solving skills
- Ability to utilize computer software and hardware required.
- Ability to easily maneuver on computer keyboard required.
- Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
- Knowledge of additional language(s) preferred.
- Must be guest-service oriented and have excellent hospitality skills.
- Must be able to type at least 25 wpm.
- Must be able to pass a simple mathematics test.
- Must be able to get along well with co-workers and work as a team.
- Must be able flexible to work weekend and holidays
- Must present a well-groomed appearance.
- Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time.
- Able to respond calmly in busy situations.
- Able to tolerate area with high noise levels.
- Must be able to lift up to 60 pounds.
- Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
- Respond to visual and aural cues. Able to read, write and communicate directions in English clearly.
- Accurately count and balance bank at the beginning and end of shift. Process all cash and credit card transactions.
- Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.