Program Manager III
- Menlo Park, CA
- Permanent
- Full-time
OnsiteSummary:The mission of the Partnerships Operations team is to ensure the health, stability, and high-performance of our global payments platform. The Partnership Operations team is dedicated to operational partner management of our key payment partners, processors, and service providers. This teams responsibilities include relationship management, investigating, triaging and solving payment processing issues, supporting new partner integrations, and influencing internal stakeholders to help drive the business forward. Success in this role will require technical knowledge, strong analytical/critical thinking skills, business acumen and interpersonal ability to manage various partner relationships.Our ideal candidate is passionate about payments, has a track record of influencing change within large organizations, and loves developing people.Responsibilities:
- Be a company-level expert and advocate for the Partner Ops team, coordinating across partner teams including Payments Partnerships, Finance, Treasury, Legal, and Engineering.
- Investigate reported escalations across multiple channels, while providing timely and accurate responses to our partners.
- Develop and implement scalable solutions to support our global partners.
- Develop and maintain standard internal project and process documentation.
- Drive efficiency, productivity and customer-experience improvements.
- Influence external partners effectively in collaboration with the Payment Partnerships team.
- Become an expert in core risk and support infrastructure, tools, systems, and data.