
Temporary Collections Specialist - Auto Acceptance
- Portland, OR
- $65,000 per year
- Temporary
- Full-time
- Complete daily collection calls to customers.
- Perform skip tracing for active accounts, including residence and job verifications, etc.
- Insurance follow up.
- Answer incoming calls.
- Complete daily cash deposits of funds collected.
- Handle payment processing for daily deposits of funds collected.
- Perform file maintenance daily including hole-punching, attaching documents, and keeping files organized.
- Ongoing policy and procedure awareness, including FDCPA, insurance follow up process, etc.
- Perform daily account maintenance, entering or removing correct data in AMS including addresses, phones, co-buyer phones, POE's, residence date, etc.
- Maintain Gap or Warranty claim follow up as needed.
- Perform auction check follow up as assigned.
- Complete any additional filing as needed.
- Maintain skip tracing on charged off accounts.
- Work as a team player and assist co-workers as needed.
- Maintain a professional appearance and a neat work area.
- Performs other duties as assigned.
- Acceptable attendance and punctuality.
- Assists in small claims accounts and garnishments.
- Health Insurance starting at under $100 per month.
- Dental, Vision, and Company-Paid Life Insurance.
- Employee Assistance Plan.
- 401(k) with Company Match.
- Paid Time Off that accrues from Day 1.
- An excellent menu of voluntary benefits.
- Employee pricing for you and your family on vehicles, parts, and service.
- High school diploma or equivalent.
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Ability to apply concepts of basic algebra and geometry.
- Excellent negotiation and problem-solving abilities to reach mutually beneficial resolutions.
- Empathy and patience when dealing with customers in challenging situations.
- Proficiency in computer systems and software, including MS Office, QuickBooks, and collection software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills with attention to detail and accuracy.
- Knowledge of relevant laws and regulations related to collections (e.g., Fair Debt Collection Practices Act) is a plus.