Product BP - Trust and Safety - San Jose
- San Jose, CA
- Permanent
- Full-time
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.Responsibilities
- Working closely with global teams (PR, Policy, Product, other parties in T&S, and vendor teams) to ensure effective operationalization of the community guidelines, safety strategies, and ad-hoc response to global events;
- Leading efforts in navigating XFN projects or requests, creating and implementing prioritization and scoring models for better assessment, before developing systematic solutions as a pillar POC;
- Coordinating with your regional team counterparts to ensure high-quality and consistent implementation of global projects in all regions;
- Maintaining an updated status and high-level alignment of projects that are underway by navigating XFN stakeholders through the effort of TnS-OPS teams;
- Identifying areas of improvement and running improvement projects in all operational aspects globally.Qualifications:- Strong understanding of business models and products within the consumer technology space and/or internet safety;
- Exceptional communication and quick-learning skills, ability to understand existing and new moderation business logic, metrics, and processes quickly;
- Solid Project/program management expertise, competent at multi-tasking, prioritizing cross-functional global projects, and providing comprehensive solutions.
- Resilient in task-solving and open to new solutions and suggestionsTrust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2