Bilingual Patient Coordinator (Remote) AccessNurse

• Full-time opportunities available (32 hours +)
• Base pay is $17.00 per hour. (Additional $1 per hour is paid for Spanish Speaking Staff (testing required).
• Additional pay incentives/shift differentials.
• Hiring for afternoons, evenings, and weekends.
• Remote work schedule.
• Computer equipment provided.
• Paid training provided.
• Benefits package (full time employees).
• Career growth opportunities.
• $500 Employee Referral Bonus with no cap.

• Answers incoming calls using approved scripting in handling emergency and non-emergency calls.
• Identifies and forwards calls promptly to nurses through the phone screening process.
• Documents non-medical information such as physician referral.
• Communicates promptly issues of concern to management.
• Maintains confidentiality of all protected health information and other TeamHealth related information.

• High School Diploma or GED required.

• 1+ years of customer service experience required.

• Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
• Intermediate to proficient computer skills
• Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
• Excellent listening and comprehension skills to determine key information by patient
• Ability to handle confidential information
• Accurately process and document information ensuring data integrity

TeamHealth