Front Office Manager
Hampton Inn Marietta
- Marietta, GA
- Permanent
- Full-time
- Participates in the selection of front office personnel
- Trains, cross trains, and retains front office personnel
- Schedule the front office staff in accordance with budget guidelines and through the direction of the GM
- Supervises workloads during shifts
- Evaluate the job performance of each front office employee
- Maintains working relationships and communicates with all departments
- Maintains master level key control
- Verifies that accurate rooms status information is maintained and properly communicated
- Resolves guest related problems quickly, efficiently and courteously
- Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel
- Reviews and completes credit limit report
- Enforces all cash handling and credit policies
- Conducts regularly schedule meetings of front office personnel
- Conducts regular audits of Brand standards and makes sure they conform to QA specifications
- Maintain and uphold standards of brand and/or HP Hotels to the highest level
- Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property
- Minimum two years of progressive experience in hotels or related fields or a college degree and one year of related experience
- Proficient in Microsoft Office or similar computer applications
- Prior supervisory experience preferred
- Experience with brand or property specific PMS, M3, Efficenter, Quore, and other hotel related systems preferred
- Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice
- Must speak English fluently
- Must have excellent written and oral communication skills
- Mathematical skills include basic math, percentages and variances. Problem solving, reasoning, supervising and motivating.
- Ability to multi-task and interact with people under pressure.